SM
Steff M
1 reviews | Active since Mar 2022
29 Mar 2022, 11:53
No service
Have been verifying the same information every day for a week, no one phones you back and after it's been approved it's difficult just to finalize the contract.
Helpful (0)
Replies (4)0
Replies (4)
DirectAxis's replyOfficial
29 Mar 2022, 12:46Hello Steff,
Thanks for reaching out to us.
We apologise for the inconvenience caused in trying to complete your application. We understand your frustration and are here to assist.
We have escalated the matter to our Customer Care Support Team and will reach out to you as soon as we’ve gathered more information.
Team DirectAxis
Thanks for reaching out to us.
We apologise for the inconvenience caused in trying to complete your application. We understand your frustration and are here to assist.
We have escalated the matter to our Customer Care Support Team and will reach out to you as soon as we’ve gathered more information.
Team DirectAxis
DirectAxis's reply29 Mar 2022, 12:46
Official
Hello Steff,
Thanks for reaching out to us.
We apologise for the inconvenience caused in trying to complete your application. We understand your frustration and are here to assist.
We have escalated the matter to our Customer Care Support Team and will reach out to you as soon as we’ve gathered more information.
Team DirectAxis
Thanks for reaching out to us.
We apologise for the inconvenience caused in trying to complete your application. We understand your frustration and are here to assist.
We have escalated the matter to our Customer Care Support Team and will reach out to you as soon as we’ve gathered more information.
Team DirectAxis
SM
Steff M's updateReviewer Update
29 Mar 2022, 14:01Ok so this will be first time they get back to me... but the phone rings 1time and I answer and the call is just dropped... I have spend over 300 minutes if not even more on calling them Back and just same stories 😡😔... I still have not spoken to then nor have we gotten the money... and I have a DebiCheck on my account for last week... Butstill NO MONEY...
So they will try take money from me, and I have not received any from them....
So they will try take money from me, and I have not received any from them....
SM
Steff M's update29 Mar 2022, 14:01
Reviewer Update
Ok so this will be first time they get back to me... but the phone rings 1time and I answer and the call is just dropped... I have spend over 300 minutes if not even more on calling them Back and just same stories 😡😔... I still have not spoken to then nor have we gotten the money... and I have a DebiCheck on my account for last week... Butstill NO MONEY...
So they will try take money from me, and I have not received any from them....
So they will try take money from me, and I have not received any from them....
DirectAxis's replyOfficial
31 Mar 2022, 11:21We're sorry about your experience and asked our support team to urgently get in touch with you.
DirectAxis's reply31 Mar 2022, 11:21
Official
We're sorry about your experience and asked our support team to urgently get in touch with you.
DirectAxis's replyOfficial
01 Apr 2022, 08:41We've received feedback that your application was approved and paid out. You may expect to receive the funds in 2-48 hours.
DirectAxis's reply01 Apr 2022, 08:41
Official
We've received feedback that your application was approved and paid out. You may expect to receive the funds in 2-48 hours.