No Service at all!

No customer service at all!!!!!!!!!!!!!!!

I don't know why I even bothered to apply for the covid -19 relief payment holiday. I got my loan through Sanlam but later found out that my loan is actually at Direct Axis.

Sanlam sent me an e-mail and offered a payment holiday of three months for the lock down period when my income is negatively affected. When I called them to inquire they told me that I must contact direct axis by sending an e-mail.

I then sent the email to direct axis and received a automated email back. This was on the 28th of April.

Since then another loan installment was debited from my bank account but still no response from direct axis.

I called them today on 5 May 2020, and after holding on for a what felt like a lifetime, still no one can give me any assistance in regards with the payment holiday I requested.

It is like you are a burden to them when you call them because they just don't want to help you.

It is not going to help me if they implement the payment holiday after Christmas.

Hats off to Sanlam who immediately assisted me when I app**** for a payment holiday on my pension fund payments. They even confirmed via whatsapp that my payment holiday is active and that there will be no debit orders from my account until 1 July.

I don't understand how Sanlam can be affiliated with a company like direct axis.