MK
Michelle K
1 reviews | Active since Aug 2014
23 Jun 2022, 10:55
No service
I have been under debt counselling for 5 years. My directaxis loan has been paid in full. I have been trying since January to get a paid up letter from them. I have e-mailed and called numerous times, my debt councilor as well. Between May and June alone I requested this letter 3 times.
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DirectAxis's replyOfficial
23 Jun 2022, 11:12Hello Michelle, Thanks for reaching out to us.
Please accept our humble apologies for the delay and the inconvenience caused in the process of trying to get paid-up letter from us. We have escalated the matter to our Accounts Support Team and will reach out to you as soon as we’ve gathered more information. Team DirectAxis
Please accept our humble apologies for the delay and the inconvenience caused in the process of trying to get paid-up letter from us. We have escalated the matter to our Accounts Support Team and will reach out to you as soon as we’ve gathered more information. Team DirectAxis
DirectAxis's reply23 Jun 2022, 11:12
Official
Hello Michelle, Thanks for reaching out to us.
Please accept our humble apologies for the delay and the inconvenience caused in the process of trying to get paid-up letter from us. We have escalated the matter to our Accounts Support Team and will reach out to you as soon as we’ve gathered more information. Team DirectAxis
Please accept our humble apologies for the delay and the inconvenience caused in the process of trying to get paid-up letter from us. We have escalated the matter to our Accounts Support Team and will reach out to you as soon as we’ve gathered more information. Team DirectAxis