RS
Rene S
1 reviews | Active since Jun 2020
12 Jun 2020, 09:44
No service
I made an error and transferred money into this account. I have spoken to various consultants for hours. I got hold of team leaders’ e-mail adresses and they do not respond. I have been transferred from one department to another. I made more than 30 calls, probably 30 e-mails. Once or twice someone phoned back only to say they will look into it and phone me back. Empty promises. Still today after a month no response. One person said the refund was done but I have submitted proof three times to indicate that it is not the case. Next step to open a ***** case as I am at my wits end. Customer service does not exist at DirecAxis.
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Replies (2)
DirectAxis's replyOfficial
12 Jun 2020, 10:50 Hello Rene, We’ve received your review. Please accept our humble apologies for any inconvenience caused in the process of trying to get a refund from us. We recently implemented preventative measures to protect our team against the spread of the Coronavirus infections. As such, you may experience delays in responses from our agents. Please rest assured that we care about our customers and our primary focus during this time is to act responsibly towards them. We'll look into this immediately and will be in touch with you as soon as we've gathered more information. Team DirectAxis
DirectAxis's reply12 Jun 2020, 10:50
Official
Hello Rene, We’ve received your review. Please accept our humble apologies for any inconvenience caused in the process of trying to get a refund from us. We recently implemented preventative measures to protect our team against the spread of the Coronavirus infections. As such, you may experience delays in responses from our agents. Please rest assured that we care about our customers and our primary focus during this time is to act responsibly towards them. We'll look into this immediately and will be in touch with you as soon as we've gathered more information. Team DirectAxis
RS
Rene S's updateReviewer Update
29 Jun 2020, 12:37To date the only feedback was that Directaxis paid it into an incorrect Wesbank account and I just need to wait. Now I receive no calls, no e-mails. Whay should I do? Still Covid-19’s fault?
RS
Rene S's update29 Jun 2020, 12:37
Reviewer Update
To date the only feedback was that Directaxis paid it into an incorrect Wesbank account and I just need to wait. Now I receive no calls, no e-mails. Whay should I do? Still Covid-19’s fault?