No service

<p>I have been trying to resolve a query since 13 April. Initial service was great, thank you. Sadly, service has been non-existant since then. 13 April. my query was escalated to a team leader, who was supposed to call me back, but no call was received. I forwarded my email again with update requested team leader to call back on 19 April band ZERO feedback. (Your auto response says feedback via sms/email/call within the next 2 working days).</p> <p>I just called in to follow up and was advised that they have no record of my query. Was being transferred to a manager, the call was answered and then abruptly cut off.</p> <p>Please search for my email dated 19 April 2017 sent at 09.26am and have someone in management contact me to discuss 1. my query 2. the shocking service I have received.</p> <p>Please ensure that this is done TODAY, as I have run out of patience.</p>