1 reviews | Active since Feb 2010
No Service
<p>App**** for a loan on 11 November. Emailed required documents 6 times and uploaded twice. No feedback from anyone. Wasted 80 minutes holding for no one to answer. Is there a job opening? Would love to work for a company where customer service means you don't need to actually contact the customer.. </p>
Hello, please accept our sincerest apologies. We've escalated your feedback and it is now being investigated. You'll be kept in the loop until everything has been taken care of. So, expect a call or email from us because we'll be in touch with you soon. Team DirectAxis
Best regards,
Hello, please accept our sincerest apologies. We've escalated your feedback and it is now being investigated. You'll be kept in the loop until everything has been taken care of. So, expect a call or email from us because we'll be in touch with you soon. Team DirectAxis
Best regards,
'kept in the loop' being an sms asking for my documents AGAIN. I've emailed everything now for the 7th time...
'kept in the loop' being an sms asking for my documents AGAIN. I've emailed everything now for the 7th time...
We're pleased that you're happy with the way in which everything has been settled. We are able to confirm that your application has been banked. The funds should reflect within 24-48 hours. Please feel free to connect with us should you require any further assistance. If you need more information or assistance do let us know.
Best regards,
We're pleased that you're happy with the way in which everything has been settled. We are able to confirm that your application has been banked. The funds should reflect within 24-48 hours. Please feel free to connect with us should you require any further assistance. If you need more information or assistance do let us know.
Best regards,
What are you smoking. What is there to be happy about? App**** for the loan 12 days ago. Emailed you people 7 times. Wasted 80+ minutes trying to get hold of anyone. Will I be reimbursed for the non-service? No? Then again please remind me what is there to be happy about? It's been 'approved' but nothing has been transferred yet. So until the loan amount is in my account, there is nothing to be happy about. And now you're callcenter annoys me further by phoning me constantly to get more info for incase I want another loan.
What are you smoking. What is there to be happy about? App**** for the loan 12 days ago. Emailed you people 7 times. Wasted 80+ minutes trying to get hold of anyone. Will I be reimbursed for the non-service? No? Then again please remind me what is there to be happy about? It's been 'approved' but nothing has been transferred yet. So until the loan amount is in my account, there is nothing to be happy about. And now you're callcenter annoys me further by phoning me constantly to get more info for incase I want another loan.
Please accept our apologies for the service you have received thus far. Thank you for the feedback. We value and take our customer feedback seriously to assist us on ways that we can continue to improve our customer service experience.
Best regards,
Please accept our apologies for the service you have received thus far. Thank you for the feedback. We value and take our customer feedback seriously to assist us on ways that we can continue to improve our customer service experience.
Best regards,