AL
Ancke L
1 reviews | Active since May 2018
13 Jan 2021, 14:34
No service
Direct axis needs to give me a refund on an debit they took of double. Phoned them and they started the refund immediately. The agent told me 24 to 48 hours and i will have my refund. I have been waiting for almost a week now. Tried phoning the call centre but they keep dropping my call and as usual no one gets back to you with the information of when i will receive my refund. For them to reple to emails is also non existing
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Ancke L's updateReviewer Update
13 Jan 2021, 14:52They can contact me on ***
AL
Ancke L's update13 Jan 2021, 14:52
Reviewer Update
They can contact me on ***
DirectAxis's replyOfficial
13 Jan 2021, 14:54Hello Ancke, Thanks for reaching out to us. We apologise for the inconvenience caused by all of this. We had a look at your account and the refund has been logged. Due to system processes a refund can take up to 10 business days. We will monitor the process and let you know as soon as the money is paid into your bank account. Team DirectAxis
DirectAxis's reply13 Jan 2021, 14:54
Official
Hello Ancke, Thanks for reaching out to us. We apologise for the inconvenience caused by all of this. We had a look at your account and the refund has been logged. Due to system processes a refund can take up to 10 business days. We will monitor the process and let you know as soon as the money is paid into your bank account. Team DirectAxis