TM
Tanya M
1 reviews | Active since Mar 2015
18 Aug 2021, 07:23
No service !
I can never get through to direct axis, the lines always cut off and when you send a complaint no one calls you back. They very quick to collect your payments but when you need them to sort out a dispute on your account they pull up their shoulders!
Helpful (0)
Replies (3)0
Replies (3)
DirectAxis's replyOfficial
18 Aug 2021, 09:16Hello Tanya,
Thank you for reaching out to us.
We want to apologise for the experience you’ve had. It’s not our usual standard and we understand how frustrating this delay must be. We are sorry that you’ve had to spend so much time on this.
We have escalated the matter to our support team and a consultant will be in contact with you.
Team DirectAxis
Thank you for reaching out to us.
We want to apologise for the experience you’ve had. It’s not our usual standard and we understand how frustrating this delay must be. We are sorry that you’ve had to spend so much time on this.
We have escalated the matter to our support team and a consultant will be in contact with you.
Team DirectAxis
DirectAxis's reply18 Aug 2021, 09:16
Official
Hello Tanya,
Thank you for reaching out to us.
We want to apologise for the experience you’ve had. It’s not our usual standard and we understand how frustrating this delay must be. We are sorry that you’ve had to spend so much time on this.
We have escalated the matter to our support team and a consultant will be in contact with you.
Team DirectAxis
Thank you for reaching out to us.
We want to apologise for the experience you’ve had. It’s not our usual standard and we understand how frustrating this delay must be. We are sorry that you’ve had to spend so much time on this.
We have escalated the matter to our support team and a consultant will be in contact with you.
Team DirectAxis
TM
Tanya M's updateReviewer Update
18 Aug 2021, 15:27Hi, You can call again. I was in and out of meetings but I'm free now
TM
Tanya M's update18 Aug 2021, 15:27
Reviewer Update
Hi, You can call again. I was in and out of meetings but I'm free now
TM
Tanya M's updateReviewer Update
23 Aug 2021, 15:40Please call me urgently!!!!!!!!!!!!
TM
Tanya M's update23 Aug 2021, 15:40
Reviewer Update
Please call me urgently!!!!!!!!!!!!