WW
Warren W
1 reviews | Active since Mar 2016
01 Mar 2016, 08:23
No response to requests for statement
I have been trying to obtain a statement from Direct Axis Plus for a week.<br> Mails to Nicki Hill, so called Customer Care Manager, have resulted in no response. <br> Calls to the contact number on the website have resulted in promises of call backs within 24 - 48 hours.<br> Up to now, there has been no response to any requests.<br> The situation is absolutely intolerable!!!<br> I would like a statement to see the balance owing with the possibility to settle the outstanding balance.<br> This poor service behavior is costing me unnecessary interest.
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Replies (2)
DirectAxis's replyOfficial
01 Mar 2016, 09:30Hello WarrenWebb,
Thank you for bringing this to our attention. We have escalated the matter to a consultant who will be in touch with you shortly.
Kind regards,
Direct Axis Customer Relationship Management Team
Thank you for bringing this to our attention. We have escalated the matter to a consultant who will be in touch with you shortly.
Kind regards,
Direct Axis Customer Relationship Management Team
Best regards,
DirectAxis's reply01 Mar 2016, 09:30
Official
Hello WarrenWebb,
Thank you for bringing this to our attention. We have escalated the matter to a consultant who will be in touch with you shortly.
Kind regards,
Direct Axis Customer Relationship Management Team
Thank you for bringing this to our attention. We have escalated the matter to a consultant who will be in touch with you shortly.
Kind regards,
Direct Axis Customer Relationship Management Team
Best regards,
DirectAxis's replyOfficial
04 May 2016, 13:52Hi
We are able to confirm that a consultant has been in touch with you and resolved the matter.
We are pleased that we could assist you and resolve the matter. Please share your feedback on Hello Peter so that we can continue to improve our customer service experience.
Please feel free to connect with us on Facebook and Twitter should you require any sort of assistance in the future.
Kind regards,
DirectAxis Customer Relationship Management Team
Best regards,
DirectAxis's reply04 May 2016, 13:52
Official
Hi
We are able to confirm that a consultant has been in touch with you and resolved the matter.
We are pleased that we could assist you and resolve the matter. Please share your feedback on Hello Peter so that we can continue to improve our customer service experience.
Please feel free to connect with us on Facebook and Twitter should you require any sort of assistance in the future.
Kind regards,
DirectAxis Customer Relationship Management Team
Best regards,