IZ
Ilze Z
1 reviews | Active since Jan 2020
01 Dec 2020, 08:05
No response to multiple emails
I have been trying for months to contact Directaxis to set up a debit order. With no luck. My mails simply get ignored. I am highly frustrated with your level of customer service.
Helpful (0)
Replies (5)0
Replies (5)
DirectAxis's replyOfficial
01 Dec 2020, 09:53Hello Ilze,
Thanks for reaching out to us.
We are sorry for the delay in getting your query resolved, we apologise for the inconvenience this may have caused. We care about our customers and our aim is to provide them with efficient service.
We have escalated the matter to our Collections Management team so that you can be assisted as quickly as possible.
Please send us the email address have been using when trying to reach us to that we can flag it with the Department to avoid it from happening again.
Team DirectAxis
Thanks for reaching out to us.
We are sorry for the delay in getting your query resolved, we apologise for the inconvenience this may have caused. We care about our customers and our aim is to provide them with efficient service.
We have escalated the matter to our Collections Management team so that you can be assisted as quickly as possible.
Please send us the email address have been using when trying to reach us to that we can flag it with the Department to avoid it from happening again.
Team DirectAxis
Best regards,
DirectAxis's reply01 Dec 2020, 09:53
Official
Hello Ilze,
Thanks for reaching out to us.
We are sorry for the delay in getting your query resolved, we apologise for the inconvenience this may have caused. We care about our customers and our aim is to provide them with efficient service.
We have escalated the matter to our Collections Management team so that you can be assisted as quickly as possible.
Please send us the email address have been using when trying to reach us to that we can flag it with the Department to avoid it from happening again.
Team DirectAxis
Thanks for reaching out to us.
We are sorry for the delay in getting your query resolved, we apologise for the inconvenience this may have caused. We care about our customers and our aim is to provide them with efficient service.
We have escalated the matter to our Collections Management team so that you can be assisted as quickly as possible.
Please send us the email address have been using when trying to reach us to that we can flag it with the Department to avoid it from happening again.
Team DirectAxis
Best regards,
DirectAxis's replyOfficial
01 Dec 2020, 16:58Hello Ilze,
Our Collections Team provided us with feedback on your account and unfortunately, your account was handed over to a 3rd party and we are no longer able to assist you due to the account being 10 months in arrears. Please contact *** they will be able to assist you.
Team DirectAxis
Our Collections Team provided us with feedback on your account and unfortunately, your account was handed over to a 3rd party and we are no longer able to assist you due to the account being 10 months in arrears. Please contact *** they will be able to assist you.
Team DirectAxis
Best regards,
DirectAxis's reply01 Dec 2020, 16:58
Official
Hello Ilze,
Our Collections Team provided us with feedback on your account and unfortunately, your account was handed over to a 3rd party and we are no longer able to assist you due to the account being 10 months in arrears. Please contact *** they will be able to assist you.
Team DirectAxis
Our Collections Team provided us with feedback on your account and unfortunately, your account was handed over to a 3rd party and we are no longer able to assist you due to the account being 10 months in arrears. Please contact *** they will be able to assist you.
Team DirectAxis
Best regards,
DirectAxis's replyOfficial
01 Dec 2020, 16:58Hello Ilze,
We have sent you a private reply with feedback on your account. Should you have any further questions please send us a message and we will assist you.
Team DirectAxis
We have sent you a private reply with feedback on your account. Should you have any further questions please send us a message and we will assist you.
Team DirectAxis
Best regards,
DirectAxis's reply01 Dec 2020, 16:58
Official
Hello Ilze,
We have sent you a private reply with feedback on your account. Should you have any further questions please send us a message and we will assist you.
Team DirectAxis
We have sent you a private reply with feedback on your account. Should you have any further questions please send us a message and we will assist you.
Team DirectAxis
Best regards,
IZ
Ilze Z's updateReviewer Update
02 Dec 2020, 09:39Good day
My email is ***. I have been trying to set up e debit order for my loan since July. I have now been handed over for collection. This does not seem fair at all.
My email is ***. I have been trying to set up e debit order for my loan since July. I have now been handed over for collection. This does not seem fair at all.
IZ
Ilze Z's update02 Dec 2020, 09:39
Reviewer Update
Good day
My email is ***. I have been trying to set up e debit order for my loan since July. I have now been handed over for collection. This does not seem fair at all.
My email is ***. I have been trying to set up e debit order for my loan since July. I have now been handed over for collection. This does not seem fair at all.
DirectAxis's replyOfficial
02 Dec 2020, 14:28Hello Ilze,
Thanks for responding to us.
Our Collections Team has reached out to you via email and the matter has been resolved. If you need any further assistance please send us a private reply and we will assist you.
Team DirectAxis
Thanks for responding to us.
Our Collections Team has reached out to you via email and the matter has been resolved. If you need any further assistance please send us a private reply and we will assist you.
Team DirectAxis
Best regards,
DirectAxis's reply02 Dec 2020, 14:28
Official
Hello Ilze,
Thanks for responding to us.
Our Collections Team has reached out to you via email and the matter has been resolved. If you need any further assistance please send us a private reply and we will assist you.
Team DirectAxis
Thanks for responding to us.
Our Collections Team has reached out to you via email and the matter has been resolved. If you need any further assistance please send us a private reply and we will assist you.
Team DirectAxis
Best regards,