SJ
Sue J
1 reviews | Active since Jul 2009
23 Feb 2021, 08:56
NO RESPONSE TO CALLS OR EMAILS!
Please answer calls I had my loan account SETTLED on a DREAD DISEASE claim. They have put the cash as AVAILABLE on my FNB app and left the interest as outstanding. SHOCKING COMPANY! No response to endless emails and calls. I AM NO LONGER WORKING = NO INCOME! YOU NEED TO CLEAR THIS OFF MY APP AS ANY DEBIT ORDERS WILL NOT GO THROUGH!
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DirectAxis's replyOfficial
23 Feb 2021, 09:50Hello Sue,
Thanks for reaching out to us.
We apologise for any inconvenience caused. We care about our customers and always try to assist them as efficiently as possible.
We have escalated the matter to our Claims department who will get to the bottom of this and make sure your matter is resolved.
We will also make sure to keep you in the loop until everything is cleared up.
Team DirectAxis
Thanks for reaching out to us.
We apologise for any inconvenience caused. We care about our customers and always try to assist them as efficiently as possible.
We have escalated the matter to our Claims department who will get to the bottom of this and make sure your matter is resolved.
We will also make sure to keep you in the loop until everything is cleared up.
Team DirectAxis
DirectAxis's reply23 Feb 2021, 09:50
Official
Hello Sue,
Thanks for reaching out to us.
We apologise for any inconvenience caused. We care about our customers and always try to assist them as efficiently as possible.
We have escalated the matter to our Claims department who will get to the bottom of this and make sure your matter is resolved.
We will also make sure to keep you in the loop until everything is cleared up.
Team DirectAxis
Thanks for reaching out to us.
We apologise for any inconvenience caused. We care about our customers and always try to assist them as efficiently as possible.
We have escalated the matter to our Claims department who will get to the bottom of this and make sure your matter is resolved.
We will also make sure to keep you in the loop until everything is cleared up.
Team DirectAxis