No response in 3 weeks

I want to settle my account with Direct Axis but to no avail, i have been sending emails and calling everyday. My airtime either gets depleted while i am waiting for someone to action my request when you ask them to call you back the say they inbound call center, like i should care. I send email everyday and always get automated responses "Thank you for your correspondence. One of our consultants will be in contact with you within the next 2 working days, either via email, SMS or telephone. "

If i was looking for a loan you would have called me last year already but i do not understand why your SLA are so slow.

I paid the account about a month ago, only for the money to be returned into my account for no apparent reason. Now i am being debited my monthly debit order on top of that, I am fed up.