MH
Markus H
1 reviews | Active since Nov 2018
13 Apr 2020, 18:54
No Response from Direct Axis during Covid-19 Lock down
I have been trying to call the customer care line for days on end however there has been no reply, or my call is dropped. I have emailed and also no response. This is really disappointing coming from a reputable Financial organization as Direct Axis. My request was for assistance with a 1 month payment holiday from my Personal Loans that I have taken up with you, I have been a reliable client of yours and have never defaulted in any payments. Up until the President announced an extension of another 14 days I was able to cover all my Loan payments as I was given AL from work, with the extension of another 14 days I will be placed on UNPAID leave. I am unable to get the documentation from work as there is no one there due to the lock down. I hope that Direct Axis values their clients and will take the time to look into my profile and assist me with just a 1 month break of premiums, this will be immensely appreciated.
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Replies (2)
DirectAxis's replyOfficial
14 Apr 2020, 11:12Hello Markus We have received your review. Apologies, this isn’t the experience we aim to provide. We have implemented preventative measures to protect our team against the spread of the Coronavirus infections. As such, you may experience slight delays in responses from our agents. Please bear with us during this difficult time. DirectAxis will assist customers impacted financially by COVID-19 with a COVID-19 Cashflow Relief Initiative. For three months, from 1 April to 30 June 2020, we will assist qualifying customers with a COVID-19 Cashflow Relief intervention. Please send your documents to *** if your account is still up to date and for payment arrangements please feel free to email ***. Team DirectAxis
DirectAxis's reply14 Apr 2020, 11:12
Official
Hello Markus We have received your review. Apologies, this isn’t the experience we aim to provide. We have implemented preventative measures to protect our team against the spread of the Coronavirus infections. As such, you may experience slight delays in responses from our agents. Please bear with us during this difficult time. DirectAxis will assist customers impacted financially by COVID-19 with a COVID-19 Cashflow Relief Initiative. For three months, from 1 April to 30 June 2020, we will assist qualifying customers with a COVID-19 Cashflow Relief intervention. Please send your documents to *** if your account is still up to date and for payment arrangements please feel free to email ***. Team DirectAxis
MH
Markus H's updateReviewer Update
15 Apr 2020, 17:03 I have sent a mail with all my details to *** and explained that my place of work is closed, so where am I going to get a letter from. Was my email that I sent actually read? Your mail to me is not personalized and Is clear that you have not bothered to look into my profile nor read my mail. I mentioned that the place of work is a Casino and is on lock down, I can therefore not get a letter. Your response to me is highly disappointing and Directaxis clearly has no intention of assisting me. The below email to me does not assist me nor explain to me what I should do if I am not able to get a letter for the lock down period.
Good Day
Thank-you, we have received your email.
DirectAxis, Wesbank Cashpower and Call Direct are all part of the First Rand Group and we have partnered with FNB to provide the Covid-19 Cashflow Relief to our customers who are experiencing a negative impact on their income due to Covid-19.
If you would like to apply for COVID-19 Cashflow Relief and you are also a customer of FNB, please apply for the Covid-19 Cashflow Relief on the FNB app by clicking on the COVID-19 tile on the home page. Your loan will be included in the debt relief solution that they are arranging for you.
If you are not a customer of FNB, please reply to this email with your ID number and the following documentation:
Salaried Employee:
A letter from your employer indicating whether you have experienced any of the following:
- Temporary retrenchment
- Reduction in salary
- Unpaid leave
Self Employed:
- A declaration indicating that your income has been negatively impacted by COVID-19
- A letter from your accountant
- Letters from your clients cancelling services
Good Day
Thank-you, we have received your email.
DirectAxis, Wesbank Cashpower and Call Direct are all part of the First Rand Group and we have partnered with FNB to provide the Covid-19 Cashflow Relief to our customers who are experiencing a negative impact on their income due to Covid-19.
If you would like to apply for COVID-19 Cashflow Relief and you are also a customer of FNB, please apply for the Covid-19 Cashflow Relief on the FNB app by clicking on the COVID-19 tile on the home page. Your loan will be included in the debt relief solution that they are arranging for you.
If you are not a customer of FNB, please reply to this email with your ID number and the following documentation:
Salaried Employee:
A letter from your employer indicating whether you have experienced any of the following:
- Temporary retrenchment
- Reduction in salary
- Unpaid leave
Self Employed:
- A declaration indicating that your income has been negatively impacted by COVID-19
- A letter from your accountant
- Letters from your clients cancelling services
MH
Markus H's update15 Apr 2020, 17:03
Reviewer Update
I have sent a mail with all my details to *** and explained that my place of work is closed, so where am I going to get a letter from. Was my email that I sent actually read? Your mail to me is not personalized and Is clear that you have not bothered to look into my profile nor read my mail. I mentioned that the place of work is a Casino and is on lock down, I can therefore not get a letter. Your response to me is highly disappointing and Directaxis clearly has no intention of assisting me. The below email to me does not assist me nor explain to me what I should do if I am not able to get a letter for the lock down period.
Good Day
Thank-you, we have received your email.
DirectAxis, Wesbank Cashpower and Call Direct are all part of the First Rand Group and we have partnered with FNB to provide the Covid-19 Cashflow Relief to our customers who are experiencing a negative impact on their income due to Covid-19.
If you would like to apply for COVID-19 Cashflow Relief and you are also a customer of FNB, please apply for the Covid-19 Cashflow Relief on the FNB app by clicking on the COVID-19 tile on the home page. Your loan will be included in the debt relief solution that they are arranging for you.
If you are not a customer of FNB, please reply to this email with your ID number and the following documentation:
Salaried Employee:
A letter from your employer indicating whether you have experienced any of the following:
- Temporary retrenchment
- Reduction in salary
- Unpaid leave
Self Employed:
- A declaration indicating that your income has been negatively impacted by COVID-19
- A letter from your accountant
- Letters from your clients cancelling services
Good Day
Thank-you, we have received your email.
DirectAxis, Wesbank Cashpower and Call Direct are all part of the First Rand Group and we have partnered with FNB to provide the Covid-19 Cashflow Relief to our customers who are experiencing a negative impact on their income due to Covid-19.
If you would like to apply for COVID-19 Cashflow Relief and you are also a customer of FNB, please apply for the Covid-19 Cashflow Relief on the FNB app by clicking on the COVID-19 tile on the home page. Your loan will be included in the debt relief solution that they are arranging for you.
If you are not a customer of FNB, please reply to this email with your ID number and the following documentation:
Salaried Employee:
A letter from your employer indicating whether you have experienced any of the following:
- Temporary retrenchment
- Reduction in salary
- Unpaid leave
Self Employed:
- A declaration indicating that your income has been negatively impacted by COVID-19
- A letter from your accountant
- Letters from your clients cancelling services