NO RESPONSE FROM DIRECT AXIS BUT MY ACCOUNT GET HANDED OVER!!!!!!!

Every since covid started Direct Axis choose to STOP debting my account, I have call numerous times to find out whats going on,NO ONE ANSWERES the call,(call records as proof), i have emailed and no response (emails as proof). TODAY I GET CALL OF ME BEING HANDED OVER??? WHAT BULL**** IS THAT WHEN I'VE MADE MANY ATTEMPTS TO GET HOLD OF YOU GUYS DUE TO DIRECT AXIS NOT DEBITING MY ACCOUNT?

WHERE IS THE PROOF THAT DIRECT AXIS TRIED TO CALL ME, OR WHERE iS THE DEMAND LETTER, OR FINAL DEMAND LETTER INFACT FROM DIRECT AXIS???

ACCORDING TO THE CONSUMER ACT THESE STEPS SHOULD BE FOLLOWED BUT NONE HAS??

IM TAKING THIS TO THE OMBUDSMAN, APPALLED WITH THIS SERVICE.