No response from customer service

I've sent two e-mails to e-mail address *** and *** with the following two requests. I need to know if I do qualify for a consolidation loan, because if I am trying to apply online, not even the website responded. I also requested that my current personal loan be re-scheduled by increasing the number of months and reducing my monthly payment to Direct Axis. I can see that my e-mails are being read, but the response is below zero. Anita