SR
Sammy R
1 reviews | Active since May 2010
11 Mar 2021, 10:13
No response for account statement
Good Day I am trying to help my pensioner aunt to sort out her loan with Directaxis. They have not responded to any of her telephonic queries or email queries for a statement on her loan account. She is not in good health, cannot speak for too long. Directaxis has been totally unhelpful. Does anybody know how I can help her get her latest statement please. We are trying to sort out her debt.
Helpful (0)
Replies (9)0
Replies (9)
DirectAxis's replyOfficial
11 Mar 2021, 10:46Hello Sammy, Thanks for reaching out to us. We apologies for the inconvenience caused, we understand your frustration. Please send us a private reply with your aunt’s ID number and email address so that we can forward her latest statement as soon as possible. Team DirectAxis
Best regards,
DirectAxis's reply11 Mar 2021, 10:46
Official
Hello Sammy, Thanks for reaching out to us. We apologies for the inconvenience caused, we understand your frustration. Please send us a private reply with your aunt’s ID number and email address so that we can forward her latest statement as soon as possible. Team DirectAxis
Best regards,
SR
Sammy R's updateReviewer Update
11 Mar 2021, 11:08Good Day
Her ID number is *** 081. Her email address is ***
She has made several calls and sent two emails on Tuesday. Still not response from you.
Kindly attend to this urgently. You can also copy my email: *** as I am helping her with her finances.
Her ID number is *** 081. Her email address is ***
She has made several calls and sent two emails on Tuesday. Still not response from you.
Kindly attend to this urgently. You can also copy my email: *** as I am helping her with her finances.
SR
Sammy R's update11 Mar 2021, 11:08
Reviewer Update
Good Day
Her ID number is *** 081. Her email address is ***
She has made several calls and sent two emails on Tuesday. Still not response from you.
Kindly attend to this urgently. You can also copy my email: *** as I am helping her with her finances.
Her ID number is *** 081. Her email address is ***
She has made several calls and sent two emails on Tuesday. Still not response from you.
Kindly attend to this urgently. You can also copy my email: *** as I am helping her with her finances.
DirectAxis's replyOfficial
11 Mar 2021, 11:41Hello Sammy,
Thanks for sending us her details. We will email her the settlement letter as well as her latest statement to the email address provided.
Please know that this can take hours to reflect due to system processes.
Kindly confirm receipt when you receive it.
Team DirectAxis
Thanks for sending us her details. We will email her the settlement letter as well as her latest statement to the email address provided.
Please know that this can take hours to reflect due to system processes.
Kindly confirm receipt when you receive it.
Team DirectAxis
Best regards,
DirectAxis's reply11 Mar 2021, 11:41
Official
Hello Sammy,
Thanks for sending us her details. We will email her the settlement letter as well as her latest statement to the email address provided.
Please know that this can take hours to reflect due to system processes.
Kindly confirm receipt when you receive it.
Team DirectAxis
Thanks for sending us her details. We will email her the settlement letter as well as her latest statement to the email address provided.
Please know that this can take hours to reflect due to system processes.
Kindly confirm receipt when you receive it.
Team DirectAxis
Best regards,
SR
Sammy R's updateReviewer Update
11 Mar 2021, 12:00Good Day
You have sent me a settlement figure. That is not what we requested. We requested a statement of her account. I need to know what is owing and what interest rate you are charging. We don't have the finances to make an immediate settlement.
Please send me a statement of her account.
ID number *** 081
email address rosyreddy11@gmail
or ***
You have sent me a settlement figure. That is not what we requested. We requested a statement of her account. I need to know what is owing and what interest rate you are charging. We don't have the finances to make an immediate settlement.
Please send me a statement of her account.
ID number *** 081
email address rosyreddy11@gmail
or ***
SR
Sammy R's update11 Mar 2021, 12:00
Reviewer Update
Good Day
You have sent me a settlement figure. That is not what we requested. We requested a statement of her account. I need to know what is owing and what interest rate you are charging. We don't have the finances to make an immediate settlement.
Please send me a statement of her account.
ID number *** 081
email address rosyreddy11@gmail
or ***
You have sent me a settlement figure. That is not what we requested. We requested a statement of her account. I need to know what is owing and what interest rate you are charging. We don't have the finances to make an immediate settlement.
Please send me a statement of her account.
ID number *** 081
email address rosyreddy11@gmail
or ***
DirectAxis's replyOfficial
11 Mar 2021, 12:28Hello Sammy,
We have emailed the statement to the email address provided.
Please let us know when you receive it.
Team DirectAxis
We have emailed the statement to the email address provided.
Please let us know when you receive it.
Team DirectAxis
Best regards,
DirectAxis's reply11 Mar 2021, 12:28
Official
Hello Sammy,
We have emailed the statement to the email address provided.
Please let us know when you receive it.
Team DirectAxis
We have emailed the statement to the email address provided.
Please let us know when you receive it.
Team DirectAxis
Best regards,
SR
Sammy R's updateReviewer Update
11 Mar 2021, 15:44Good Day
Please double check email address you sent to. We have not received the statement, only a settlement letter. We need the statement of account.
***
***
Please double check email address you sent to. We have not received the statement, only a settlement letter. We need the statement of account.
***
***
SR
Sammy R's update11 Mar 2021, 15:44
Reviewer Update
Good Day
Please double check email address you sent to. We have not received the statement, only a settlement letter. We need the statement of account.
***
***
Please double check email address you sent to. We have not received the statement, only a settlement letter. We need the statement of account.
***
***
DirectAxis's replyOfficial
11 Mar 2021, 16:06Hello Sammy,
Thanks for responding to us.
We have re-sent the statement to your email address. Statements can take hours to reflect.
Kindly let us know when you receive it.
Team DirectAxis
Thanks for responding to us.
We have re-sent the statement to your email address. Statements can take hours to reflect.
Kindly let us know when you receive it.
Team DirectAxis
Best regards,
DirectAxis's reply11 Mar 2021, 16:06
Official
Hello Sammy,
Thanks for responding to us.
We have re-sent the statement to your email address. Statements can take hours to reflect.
Kindly let us know when you receive it.
Team DirectAxis
Thanks for responding to us.
We have re-sent the statement to your email address. Statements can take hours to reflect.
Kindly let us know when you receive it.
Team DirectAxis
Best regards,
SR
Sammy R's updateReviewer Update
12 Mar 2021, 09:57Thank you. My aunt finally received the statement. It is a very poor reflection of the Company's level of customer service that customers must resort to posting on this site to get basic services.
SR
Sammy R's update12 Mar 2021, 09:57
Reviewer Update
Thank you. My aunt finally received the statement. It is a very poor reflection of the Company's level of customer service that customers must resort to posting on this site to get basic services.
DirectAxis's replyOfficial
12 Mar 2021, 10:20Hello Sammy,
We apologise once again for the inconvenience caused.
We are happy that she has been assisted.
Please reach out to us for any future related queries.
Team DirectAxis
We apologise once again for the inconvenience caused.
We are happy that she has been assisted.
Please reach out to us for any future related queries.
Team DirectAxis
Best regards,
DirectAxis's reply12 Mar 2021, 10:20
Official
Hello Sammy,
We apologise once again for the inconvenience caused.
We are happy that she has been assisted.
Please reach out to us for any future related queries.
Team DirectAxis
We apologise once again for the inconvenience caused.
We are happy that she has been assisted.
Please reach out to us for any future related queries.
Team DirectAxis
Best regards,