lS
lancelot S
1 reviews | Active since Jan 2014
21 Oct 2021, 13:58
No response except when you missed a payment
Please answer your phones. I have been calling non stop to get assistance. I need to replace the life cover I have on my loan with my personal one.
Helpful (0)
Replies (2)0
Replies (2)
DirectAxis's replyOfficial
21 Oct 2021, 14:49Hello Lancelot, Apologies for the unpleasant experience you have had with trying to get through to our call centre. We’ll be escalating this matter to our Customer Care Team who will be making contact with you directly. We will also ensure to keep you in the loop about the status of this matter until everything is resolved. Team DirectAxis
Best regards,
DirectAxis's reply21 Oct 2021, 14:49
Official
Hello Lancelot, Apologies for the unpleasant experience you have had with trying to get through to our call centre. We’ll be escalating this matter to our Customer Care Team who will be making contact with you directly. We will also ensure to keep you in the loop about the status of this matter until everything is resolved. Team DirectAxis
Best regards,
DirectAxis's replyOfficial
26 Oct 2021, 15:43Hello Lancelot,
We've received feedback that our Claims Team has been in contact with you.
Team DirectAxis
We've received feedback that our Claims Team has been in contact with you.
Team DirectAxis
Best regards,
DirectAxis's reply26 Oct 2021, 15:43
Official
Hello Lancelot,
We've received feedback that our Claims Team has been in contact with you.
Team DirectAxis
We've received feedback that our Claims Team has been in contact with you.
Team DirectAxis
Best regards,