No response back

I have sent Direct Axis numerous enquiries regarding an account of my wife. The debit order goes off my account, 27% interest plus +- 10% Life Insurance etc. going off too. I do have authorisation on their system to enquire on her behalf but they just wont get back. <br> My wife have received 1 sms from Direct Axis which asked her to please phone Direct Axis. For a company which charge a ridiculous interest rate of 27% and ask a customer to phone them via sms????<br> <br> Nevertheless, no feedback on any of my requests. Here is a list of their promises:<br> <br> 29/09/2015<br> Thank you for your correspondence. One of our consultants will be in contact with you within the next 24 working hours, either via email, SMS or telephone.<br> <br> 02/10/2015<br> Thank you for your correspondence. One of our consultants will be in contact with you within the next 24 working hours, either via email, SMS or telephone.<br> <br> 06/10/2015<br> Thank you for your correspondence. One of our consultants will be in contact with you within the next 24 working hours, either via email, SMS or telephone.<br> <br> I think the next promise will be something like \Thank you for bringing this to our attention. We have escalated the matter.....""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;861821;157;14;2;0;1;0;0;2;15/10/16 12:19;151;NULL;15/10/03 16:43;15/10/16 9:48;booked in laptop two weeks ago no action;;;2,64E+11;bought an acer aspire last year on the 7th of November and on the 8th notice that it did not have sound, I immediately notified the customer care at eastgate and told the I could not return it because I had exams and they said I should bring it back after exams. did that and was told that acer has closed for holidays in December, Ishould bring it in January . Asked for a new unit or refund since I had previous experiences with a laptop that I had bought at the same branch. they refused and booked it in . I booked it in for the third time two weeks back but up to now no real communication is being done to get me my unit back and am behind in terms of work as I use my laptop for both school and work. Am tired of being treated like **** as the manager is also sending me threatening emails claiming that am the cause to the mulfunctioning traits of the laptop which is not fare cause after the second repair the unit does allow me top install any software, so basically I havent been using it much for my work and school. I am also tired of travelling expenses since am from Zimbabwe.help me get my money back or new unit because I have a backlog of things to do.Purchased in South Africa;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;646635;873;41;5;0;1;0;0;5;15/10/16 13:22;151;NULL;15/10/16 12:48;15/10/16 10:51;Always smiling and welcoming;6,71E+12;Pinky;***;I must compliment Pinky at Virgin Gateway in Umhlanga.<br> She is always so welcoming and always smiling when working on the reception desk swiping your card as you enter. Your happy outgoing attitude is a tonic after a hard day at work so thank you and well done.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;197882;793962;16;2;0;1;0;0;2;15/10/16 13:32;151;NULL;15/10/16 12:46;15/10/16 11:01;Reported fault with ADSL line speed 20 times!;170CWK***;;***;I have requested an upgrade from a 2 meg - 4 meg ADSL line speed end June 2015 and has been paying since then for an upgrade that hasn't taken place and this fault had been reported for more than 20 times via telephone, and automated fault reporting. The property is situated in the CBD of Cape Town and all the neighbours have access to 4 meg to 10 meg line speed. I was told by Telkom Technicians that a restriction on the line has to be lifted at the exchange and that they will report it to the Specialist Technician at the Cape Town Telkom Exchange in the city. Nothing has happened - 3 and a half months later and the line speed weakens to 1.5 meg most evenings after 5 pm. It is also not possible to speak to a Manager or to get hold of a Specialist in the Technical Department. Telkom has the monopoly on providing ADSL telephone lines in South Africa. Poor service provision of this kind is detrimental for not only for the tax payers, clients but for the the country as a whole!! I have reported the fault again on Sunday evening and contacted Telkom personally on Monday, 12 October 2015. I was assured by a Telkom consultant that this problem will be escalated. PLEASE ASSIST -;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;831135;698551;18;2;0;1;0;0;2;15/10/16 14:09;151;NULL;15/10/16 13:27;15/10/16 11:38;No response to complaint;9,20E+12;Huggies;;My daughter wears a size 4 Huggies pull up. On Tuesday evening i removed it to find it was torn on both sides with pink plastic sticking out from the lining. I lodged a complaint on Wednesday 14 October 14:06 with images of the nappy. To this day i have not received a response. I am now going to use pampers pull ups seems Huggies doesn't take their customers seriously!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;716975;357;16;2;0;1;0;0;2;15/10/17 10:11;151;NULL;15/10/17 9:16;15/10/17 7:40;False advertising;8,00E+12;;***;Yesterday I activated a new simcard, which falls under the 50% extra bonus when recharging. I switched off my data capabilities and specially waited till after 12 to load R110 airtime thus giving me R55 extra airtime that I can use today. Afterwards I bought a 500Mb data plan and then switched my data back on. This morning when I checked my balance it showed that I have no Bonus airtime left. I called customer care and the first lady I spoke to was very RUDE and told me that the bonus airtime is used before they start using my data??? I asked how can they decide how to use my bonus airtime and she said because it is just the why it works. Why would I buy data if I wanted them to ***** my R55 bonus from me. I have been with vodacom for more than 15 years but this is completely unacceptable and I can't believe this is how they do business. How can they decide how your bonuses will be is d.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;315413;167;23;2;0;0;0;0;2;15/10/20 12:03;151;NULL;15/10/17 11:24;15/10/17 9:32;Worst Armed Response;;;***;So when I got home I saw my alarm was triggered at that point me and my wife saw we had missed calls 20 min ago. I checked the mail box and saw armed response didn't show up. Only 40 min after the trigger an armed response patrol showed up. This is the second time this has happened.<br> <br> Time to move to can armed response that can actually do their job.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;549705;357;16;2;0;1;0;0;2;15/10/18 11:23;151;NULL;15/10/18 10:47;15/10/18 8:52;Poor signal in Talboton and Highlands North;8,81E+12;;***;We have recently moved in to our new home, only to find out we have very poor signal in this area. <br> Is there anything you can set up in our home or nearby to boost the connectivity?<br> In 1st Ave Highlands North, border of Talboton, Johannesburg ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;521759;793962;16;2;0;1;0;0;2;15/10/18 11:35;151;NULL;15/10/18 10:58;15/10/18 9:04;very bad services;R22_701_931 ;;***;Hi,<br> Hope you are well.<br> I have a contract with telkom uncap 4 mb.<br> I paid R700 per month.<br> <br> But the services that i received very bad.<br> Is disconnected most of the time. Speed is very slow. (i check it with [URL Removed] most of the time under the 1.5 mb?!!!! and the ping is average 2600 ms?!!!!!)<br> <br> Why I paid more but i did not receive services as my contract?!!!!<br> <br> Best regards,<br> Shahram<br> <br> ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;906130;793962;16;2;0;1;0;0;2;15/10/19 13:06;151;NULL;15/10/19 12:27;15/10/19 10:35;disgusting services and no feedback- no sim act;8,61E+12;;***;I have received my handset on the 12th of October 2015 which is an upgrade from my contract. I am still waiting on my sim activation. I have made numerous calls and different people and departments get blamed. I would like to know when will my sim be activated it's been a week already. What's the point in renewing your contract, yet the hand set you received you can't use.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;876994;269;14;2;0;1;0;0;2;15/10/19 14:35;151;NULL;15/10/19 13:50;15/10/19 12:04;Not treated respectfully ;8,21E+12;Naome and other involved;***;During the past two to three years I have had 3 accounts with House and Home through Rainbow finance. During the last year we had some financial difficulties yet I always tried to pay my account at least within a month or two (never more!!) yet every time I fall one month in arrears I get handed over and gets treated very disrespectfully. I find it very hard or sometimes even impossible to make a payment arrangement with the staff at Rainbow finance. During this time NONE of my other accounts with numerous other institutions handed me over in just one month! Is this really necessary? You are one of the first accounts I try and sort out. Will never make use of rainbow finance again or buy at House and Home for that matter. I feel as client you should get some respect and the people handling these accounts must also understand sometimes we all run into difficulties. I fully understand that they must follow up with clients ect but handing one over for going one month in arrears is just not acceptable. Very unhappy about this situation. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;82519;818587;38;2;0;1;0;0;2;15/10/20 14:41;151;NULL;15/10/19 14:00;15/10/19 12:10;Totally inept;;;;I cannot believe the level of incompetence of your service levels when dealing with your staff. Queries I log don't get responded to (4 responses out of 11 requests) and when you DO get someone on the line, they have NO customer liaison ability. Your website to the CUSTOMER does not reflect what the customer sees on the outside... I had a HUGE argument with your accounts department over what they can see and what I can see. How do you train these people? Can you not get more competent staff? Simple : your Clientzone says my CC is invalid and I have to resubmit new details. Your idiot says he can see it on his screen. I tell him no. Same with the Once-off payment screen. I have taken photos to prove to you that what I see stands. Your idiot tell me I don't know what I am talking about. I sent through a request for him and his supervisor to contact me. Do you think I will get a reply? You guys really have to look at yourselves.... Please do me a favour and dare to NOT respond... I will have a FIELD DAY with Afrihost!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;659053;793962;16;2;0;1;0;0;2;15/10/20 11:02;151;5;15/10/20 10:22;15/10/20 8:31;Billed Incorrectly, fault closed;8,51E+12;;***;My Telkom line has a fault on it (very slow speeds). I logged a fault on Telkom's website on Sunday. On Monday I get an SMS saying my fault has been cancelled (nothing was done, still slow). Called the call centre on Tuesday, was told my line has been suspended. My Telkom invoice says the amount owed is due on 30 October but they have suspended my line (and cancelled the fault) on the 20th. They say that I need to pay the outstanding amount and then my line will be unsuspended (within 48 hours) then I can log a new fault (who knows how long that will take to fix?). How can you invoice someone on a date and then suspend the account 10 days before without warning? I have never experienced such incompetence in my whole life. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;520979;833101;14;2;0;1;0;0;2;15/10/20 11:04;151;NULL;15/10/20 10:28;15/10/20 8:33;Customer Service Agents are *******;;Customer Service;***;Following my initial complaint which was lodged in July with Poetry Stores, I received part payment of an order I had placed which Poetry could not meet.<br> <br> I then queried via various people from Customer Services, Poetry Online, Cape Union Mart when I would receive the balance of the refund. <br> <br> Final mail was within 7 working days.<br> <br> However we are now in October, and I have since queried this twice again and still nothing.<br> <br> Would Poetry like a copy of my bank statements which DO NOT REFLECT THE REMAINDER OF THE REFUND PAID?<br> <br> Name and shaming of poor customer service seems to be the norm lately but its also the only way customers actually get heard.<br> <br> Disgusted.<br> ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;908610;793962;16;2;0;1;0;0;2;15/10/20 12:59;151;NULL;15/10/20 12:13;15/10/20 10:28;Technicians a no show;***;;***;After moving into our new home, we got into contact with Telkom to re-activate the voice line which is already installed - they just need to activate iit. <br> <br> We get confirmation sms's that a technician will arrive and then make special arrangements to be home - with the technician not pitching up. This happened twice, and even complaining on the Telkom facebook page dis not help. <br> <br> I learned today that their dispatching department is not responding to queries logged by the call centre, i.e no technician was ever assigned. Even the call centre lady complained about the poor service that os being delivered and said this happens on a daily basis. <br> <br> And still, we are stuck having to do business with this company, that clearly does not take it customers seriously. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;757553;196;23;2;1;1;5;3;5;15/10/20 13:22;151;2;15/10/20 12:30;15/10/20 10:51;Mislead by this company!!;9,11E+12;Call centre;***;When i received a call from Altech Netstar's agent i was already quite interested as i really wanted a tracker in my car. So he pitched me and i was happy he then said they can do fitment either i can go to them or they can come to me, i specifically asked him if they do fitment over weekends he then put me on hold to confirm with his \higher managment\"" & it was confirmed that instalation will take place at my house on Saturday 17th Oct 2015. After taking all my details & banking details etc etc.deal was done.<br> <br> the next day i receive another call from a different agent saying that they made a mistake as the package they gave me of R179 will not work in my area (now remember that i gave my address to the agent to have instalation done at my house) & he failed to mention anything about the product wont work anyway he offered another package of R189 i said its ok. then friday the 16th i receive a call from a fitment center saying will i be able to come in on that day i said no they are comin to install at my house the saturday she then was suprised & said that they dont work on w/ends! up until now i have not heard 4rm them agen! i am stopping that debit order today!"""