1 reviews | Active since Jul 2016

26 Oct 2016, 12:12

No response at all

<p>i have mailed them three times in the past month via their webiste requesting a statement of my account as I have not received any in two years now.</p> <p>one does not get any response other that an automated reply that they will contact you . To phone them you will need a loan to pay your phone bill as you are on hold forever. I have supp**** them with contact details , account number , id number still waiting </p>

0
Replies (2)
DirectAxis
DirectAxis's reply26 Oct 2016, 12:13
Official

Hi. Thank you for letting us know. We're looking into this urgently and will be in touch with you as soon as we've gathered more information. Team DirectAxis

DirectAxis
DirectAxis's reply26 Oct 2016, 13:36
Official

Hello, we’re pleased that everything has been cleared up. If you’d like you can post your thoughts and rate our level of service on our Facebook page www.facebook/DirectAxisSA – or tweet us @directaxis. In future, consider connecting with us via Facebook or Twitter. Thank you!