NO RESPONSE AND NO STATEMENTS

And still no updated statement and no response.

And still no response. I will be contacting the ombudsman as well as the ncr as you are refusing to send me an updated statement. This is against the law.

After many complaints I finally received a account print out. Then I requested if they can give me a negotiated settlement as I am sick of these people and the unprofessional behavior. Sent the first mail it was read by 2 different departments and no response, what a surprise. Then I sent again and once again it was read and NO RESPONSE. Sent a third mail this morning and copied the NCR in. We will see if they reply.

I was assigned a consultant of the name of Tania Adams and she promised that she will assist me in any regard. I mailed her a week back asking for the correct installment amount as you were to late to come back to in regards to settlement so I settled another account as they want to get paid unlike you. No response what a surprise! Sent mail again this morning and still no response PLUS I AM STILL NOT RECEIVING MY STATEMENTS. Will be phoning the ombudsman to get this resolved as you are acting against the law.

And still no answer from the consultant that said she will assist with anything, no proper monthly statement. They keep on sending ledger but this is not what I requested. I want my monthly statement sent to my mail like every month in the past. Not sure why you decided I don't need one anymore?

See response from Direct and my reply, so please keep going. I have copied the ombudsman into this mail as I am sick of you slandering my name. Good day, In response to your email below Please be advised that your current balance on account ********** 9705 is R6980.70 at an interest rate of 2.075% and do not qualify for a settlement discount In addition, please be advised that your account has been terminated under debt review due to either short or no payments Your balance of R6980.70 is a debt review balance and should the account be outsourced to an EDC, the the balance might be different Thank you Direct Axis Morning In reference to the below: 1. I requested a settlement balance a month ago after your department refused to assist after everyone read this mail. I had to lodge a complaint on hello peter (which I will be doing again today as well as the ombudsman) before you gave me a balance. 2. You stopped sending statement (against the law) in July. I have requested numerous time that a proper statement be sent to me not a ledger a STATEMENT (you do not seem to know the difference) 3. I was a assigned a consultant with the name of Tania Adams and she told me if I have any issues or queries I should contact her. She ignores me to the full extend extreme unprofessional to say the least. I lodged another complaint and still no reply from you. 4. Now you are threatening me with an edc correct? I make my payments every month. I cancelled with Debt busters as the ***** money from their client so I cannot understand how you can say I do not pay. I even settled the arrears as requested. 5. I wanted to settle this account but you took a month to assist me so I settle someone that wants to be settled. 6. If you continue to slander my name I will take further steps as I have never missed an agreed payment as telephonically and by mail confirmed by your company. 7. I am keeping all these unprofessional and untrue mails from you as evidence against you. So please keep going. 8. Up to date no proper statement, no reply from my so called consultant as well. Ranine Vermeulen

I am going to phone the ombudsman now!