MN
Mayenziwe N
1 reviews | Active since Mar 2014
18 Jun 2022, 12:13
No response and no assistance
Hi till now no consultant has been back to me. I tried applying online it did not allow me it said I am behind with payment jst because the money that I payed on the 15th did not reflect. I was told to try today. I did and it kicked me out again saying I am applying soon after the last application. I have been asking for a consultant to assist me because when I try to call again the phone gets cutted off
Helpful (0)
Replies (3)0
Replies (3)
DirectAxis's replyOfficial
20 Jun 2022, 08:56 Hello Mayenziwe, Thanks for reaching out to us. Please accept our sincerest apologies for the delays and inconvenience caused in trying to complete your application. We have escalated the matter to our applications support team and a consultant will be in contact with you. Team DirectAxis
Best regards,
DirectAxis's reply20 Jun 2022, 08:56
Official
Hello Mayenziwe, Thanks for reaching out to us. Please accept our sincerest apologies for the delays and inconvenience caused in trying to complete your application. We have escalated the matter to our applications support team and a consultant will be in contact with you. Team DirectAxis
Best regards,
MN
Mayenziwe N's updateReviewer Update
20 Jun 2022, 12:24Someone tried to contact me but while we were on the call she kept on saying she cannot hear me but I do not know what was the problem because I have network and I have been receiving calls before and after she called. Can I maybe have a team leader, supervisor or manager intervening on this issue because now it is really getting out of hand.
MN
Mayenziwe N's update20 Jun 2022, 12:24
Reviewer Update
Someone tried to contact me but while we were on the call she kept on saying she cannot hear me but I do not know what was the problem because I have network and I have been receiving calls before and after she called. Can I maybe have a team leader, supervisor or manager intervening on this issue because now it is really getting out of hand.
DirectAxis's replyOfficial
20 Jun 2022, 13:59Hello Mayenziwe, we have escalated your request to our support team. You will be contacted shortly.
Best regards,
DirectAxis's reply20 Jun 2022, 13:59
Official
Hello Mayenziwe, we have escalated your request to our support team. You will be contacted shortly.
Best regards,