No response and Account still not closed

Please see all my emails below :

Good day,

It's been weeks since this account has been paid up, and it has still not been closed. I have sent countless emails, which are simply being ignored.

This matter will now be referred to the Ombudsman for intervention & resolution.

Thanks and Kind Regards, Alexia De Beer - CFA(SA) ***

-------- Original message -------- From: ‪‪‪‪‪Alexia De Beer‬‬‬‬‬ <***> Date: Wed, 06 Apr 2022, 20:01 To: *** Subject: Fw:Complaint Reference *** assigned to Direct Axis

Account has still not been closed.

Please action as a matter of urgency.

Thanks and Kind Regards, Alexia De Beer - CFA(SA) ***

-------- Original message -------- From: ‪‪‪‪Alexia De Beer‬‬‬‬ <***> Date: Sat, 26 Mar 2022, 11:50 To: Customer Care <***>, ***, ***, ccdcustreq <***> Subject: Fw:Complaint Reference *** assigned to Direct Axis

2nd follow up wrt to closing this account and sending me paid-up letter.

Thanks and Kind Regards, Alexia De Beer ***

-------- Original message -------- From: Alexia De Beer <***> Date: Tue, 22 Mar 2022, 14:52 To: Customer Care <***>, ***, ***, ccdcustreq <***> Subject: Re:Complaint Reference *** assigned to Direct Axis

Good day,

Kindly find attached PoP of final settlement amount.

Please send me a paid-up letter and close the account.