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Prisca M
1 reviews | Active since Jul 2011
30 Jun 2022, 08:53
NO RESPONSE
I've been looking for my account statement for months now without success. The phone is forever busy with high call volumes and there isn't even an option to leave your number to be phoned back when an agent is available.
Why does it take so long to get assistance???
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DirectAxis's replyOfficial
30 Jun 2022, 09:37 Hello Prisca, Thanks for reaching out to us. Please accept our humble apologies for the unpleasant experience, we are here to assist. We have escalated the matter to our Accounts Support Team and a statement should be sent to you within 24 hours. Team DirectAxis
DirectAxis's reply30 Jun 2022, 09:37
Official
Hello Prisca, Thanks for reaching out to us. Please accept our humble apologies for the unpleasant experience, we are here to assist. We have escalated the matter to our Accounts Support Team and a statement should be sent to you within 24 hours. Team DirectAxis