ES
Elana S

1 reviews | Active since Nov 2013

23 Oct 2015, 06:24

No Response

I sent a mail three times this week to various mail addresses at Direct Axis to find out how much a settlement amount would be. Since Monday, no one has gotten back to me eventhough I got an automatic response that an agent will be in touch within in 24 hours. Tuesday's and Wednesday's mails also went unanswered. <br> I guess it's my fault. If I wanted someone to get back to me within an hour, I should have said that I want to make a loan, but I guess one is not that important if you can't be milked with interest. <br> I am giving them business, the least I expect is to get back to me when I am trying to come up with a way to settle my loan earlier. I have also referred people to them before, but I shouldn't be doing that anymore either.

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Replies (1)
DirectAxis
DirectAxis's reply23 Oct 2015, 06:32
Official
Hello Elana123,

Thank you for bringing this to our attention. We have escalated the matter to a consultant who will be in touch with you shortly.

Kind regards,
Direct Axis Customer Relationship Management Team

Best regards,