SM
Sham M
1 reviews | Active since May 2011
19 Oct 2021, 13:59
No response 2 months later
Sent an email 2 months ago about an arrear amount of R30 that is being charged interest on. Which is stupefying for a set debit order how arrears happen. no answer on email and i have wasted enough time of my life waiting for consultants to wake up from wherever they are to answer the call
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DirectAxis's replyOfficial
19 Oct 2021, 16:07Hello Sham, Thanks for reaching out to us. We apologise for the inconvenience caused. We understand your frustration and are here to assist. We have escalated the matter to our Accounts Support Team and will reach out to you as soon as we’ve gathered more information. Team DirectAxis
DirectAxis's reply19 Oct 2021, 16:07
Official
Hello Sham, Thanks for reaching out to us. We apologise for the inconvenience caused. We understand your frustration and are here to assist. We have escalated the matter to our Accounts Support Team and will reach out to you as soon as we’ve gathered more information. Team DirectAxis