EJ
ELMIEN J
1 reviews | Active since Feb 2012
04 Aug 2017, 11:54
No response
<p>I have taken up a loan for R65000 and all of a sudden the amount on my online banking profile with FBN reflects as R122795.32 , this is the capital amount of R65000 + the total interest as per the quote as well as the initiation fee , neever in my life has a loan that I took ever reflect something other that the capital amount , this looks very bad on my credit dashboard with FNB , the account nr ********** 0777 . I want to know what is going on here , I only received the R65000 not the R122795.32 </p> <p>FNb directs me to Direct Axis and vice versa and nobody can get this sorted , this is ***** and against the TCF </p>
Helpful (0)
Replies (2)0
Replies (2)
DirectAxis's replyOfficial
04 Aug 2017, 12:25Hello, please accept our sincerest apologies. We've escalated your feedback and it is now being investigated. You'll be kept in the loop until everything has been taken care of. So, expect a call or email from us because we'll be in touch with you soon. Team DirectAxis
Best regards,
DirectAxis's reply04 Aug 2017, 12:25
Official
Hello, please accept our sincerest apologies. We've escalated your feedback and it is now being investigated. You'll be kept in the loop until everything has been taken care of. So, expect a call or email from us because we'll be in touch with you soon. Team DirectAxis
Best regards,
DirectAxis's replyOfficial
04 Aug 2017, 15:07We're pleased to inform you that everything has been cleared up. If you still have any questions or you need further assistance, please let us know.
Best regards,
DirectAxis's reply04 Aug 2017, 15:07
Official
We're pleased to inform you that everything has been cleared up. If you still have any questions or you need further assistance, please let us know.
Best regards,