No response

<p>I had a loan with DirectAxis and the final payment was made at the end of February 2016. At that time I received a message from them stating that the policy has been cancelled, etc. - which made sense, because I did not owe them any more money. Since then they still deduct money from my bank account every month. The amount is much smaller than the original payment, but I have no idea what these payments are for.</p> <p> </p> <p>I sent an e-mail message to find out, and then received the usual reply that a consultant will contact me within 48 hours, etc. That message had been sent on 15 November and since then I sent several more messages asking for clarity, every time receiving the same response. I've asked them to contact me via e-mail seeing that I am not in South Africa at the moment, but I can only hear silence from DirectAxis.</p> <p> </p> <p>Please tell me what to do....</p> <p>Thanks!</p>