HG
Henry G

1 reviews | Active since Aug 2013

13 Apr 2015, 12:42

No reply on my calls and emails !!!

I changed my email in January 2015, and since then I have not received ANY, ANY statement !!!! I only want to know what my balance is.I phone them and then they said wrong department......I phone again.....nobody answers !!!!!! I make extra payments I only need a balance PLEASE !!!

0
Replies (1)
DirectAxis
DirectAxis's reply13 Apr 2015, 12:44
Official
Hello Sheepmoor1,

Thank you for bringing this to our attention. We have escalated this internally and a consultant will be in touch to assist you further.

Kind regards
Direct Axis Customer Relationship Management Team