WC
Wilma C
1 reviews | Active since Mar 2018
28 May 2020, 11:49
NO REPLY FROM DIRECT AXIS AFTER NUMEROUS E-MAILS
I am getting no help from Direct Axis regarding payment relief after sending my application 3 times., I also noticed that additional deductions from my bank account.
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Replies (2)
DirectAxis's replyOfficial
28 May 2020, 13:41Hello Wilma, We have received your review. Apologies, this isn't the experience we aim to provide. We recently implemented preventative measures to protect our team against the spread of the Coronavirus infections. As such, you may experience slight delays in responses from our agents. Please rest assured that we care about our customers and our primary focus during this time is to act responsibly towards them. We'll escalate the matter to our COVID-19 support team and arrange for a consultant to call you. Team DirectAxis
Best regards,
DirectAxis's reply28 May 2020, 13:41
Official
Hello Wilma, We have received your review. Apologies, this isn't the experience we aim to provide. We recently implemented preventative measures to protect our team against the spread of the Coronavirus infections. As such, you may experience slight delays in responses from our agents. Please rest assured that we care about our customers and our primary focus during this time is to act responsibly towards them. We'll escalate the matter to our COVID-19 support team and arrange for a consultant to call you. Team DirectAxis
Best regards,
DirectAxis's replyOfficial
26 Jun 2020, 13:34Hello, please note that our COVID-19 support team are still waiting on your supporting documentation. Team DirectAxis
Best regards,
DirectAxis's reply26 Jun 2020, 13:34
Official
Hello, please note that our COVID-19 support team are still waiting on your supporting documentation. Team DirectAxis
Best regards,