FT
France T

1 reviews | Active since May 2015

16 Feb 2018, 17:00

No refund of Initiation Fee - ***

Good day,

I recently ap**** for a loan from this agency. I was told that it had been aproved and I must pay an initiation fee of R1197 into their account. I did this but was told later that my loan had not been approved after all. I have made various requests for my initiation fee to be repaid right through January 2018 but to no avail. Does DirectAxis hold onto the initiation fees of all clients even when the loan has not been approved. What a disgrace. Please refund my money asap.

0
Replies (3)
DirectAxis
DirectAxis's reply19 Feb 2018, 08:55
Official

Hello, thank you for letting us know. We'll look into this immediately and will be in touch with you as soon as we've gathered more information. Team DirectAxis

DirectAxis
DirectAxis's reply27 Mar 2018, 10:08
Official

Hello, we’re pleased that everything has been cleared up. If you’d like you can post your thoughts and rate our level of service on our Facebook page www.facebook/DirectAxisSA – or tweet us @directaxis. In future, consider connecting with us via Facebook or Twitter. Thank you!

DirectAxis
DirectAxis's reply27 Mar 2018, 10:08
Official

Hello, we’re pleased that everything has been cleared up. If you’d like you can post your thoughts and rate our level of service on our Facebook page www.facebook/DirectAxisSA – or tweet us @directaxis. In future, consider connecting with us via Facebook or Twitter. Thank you!