JN
Jan N
1 reviews | Active since Dec 2015
11 Jun 2020, 09:09
No refund from DirextAxis after receiving confirmation
After I accepted their payment holiday loan for the 3 months break they sent an sms to say my debit order may be debited but will be refunded between 48 & 72 hours, this happened on 25 April and still today, 11 June after numerous attempts via mails and calls I have still not been refunded or helped.
Helpful (0)
Replies (2)0
Replies (2)JN
Jan N's updateReviewer Update
11 Jun 2020, 09:12Sorry, debited 25 May.
JN
Jan N's update11 Jun 2020, 09:12
Reviewer Update
Sorry, debited 25 May.
DirectAxis's replyOfficial
11 Jun 2020, 10:58 Hello Jan, We have received your review. Apologies, this isn't the experience we aim to provide. We recently implemented preventative measures to protect our team against the spread of the Coronavirus infections. As such, you may experience delays in responses from our agents. Please rest assured that we care about our customers and our primary focus during this time is to act responsibly towards them. It may be possible that our internal systems did not have sufficient time to update, hence the debit order being deducted. Please note that our teams are working on resolving the systematic issue. We'll escalate the matter to our COVID-19 support team and arrange for a consultant to call you. Team DirectAxis
DirectAxis's reply11 Jun 2020, 10:58
Official
Hello Jan, We have received your review. Apologies, this isn't the experience we aim to provide. We recently implemented preventative measures to protect our team against the spread of the Coronavirus infections. As such, you may experience delays in responses from our agents. Please rest assured that we care about our customers and our primary focus during this time is to act responsibly towards them. It may be possible that our internal systems did not have sufficient time to update, hence the debit order being deducted. Please note that our teams are working on resolving the systematic issue. We'll escalate the matter to our COVID-19 support team and arrange for a consultant to call you. Team DirectAxis