No point to even complain it would seem.

Just like many other people I also had a bad experience with DirectAxis and the Pulse credit score. I came here to write a review with the hope that I can get things sorted out however after reading some other reviews and replies from DirectAxis I came to the conclusion that there is really no point. Every reply starts with the 'most humble apologies' and 'its been escalated to' whatever department with 'the utmost urgency' its just like the lies you hear when you get put on hold at a bank and the automated voice on the phone says 'we are experiencing higher than normal call volumes, please hold the line' LIES! How about this... Fix the problem first then apologise!