LB
Liezel B
1 reviews | Active since Apr 2017
31 May 2021, 18:27
No one working at Directaxis anymore it seems
What is going on at directaxis?!?! Me and my husband have been trying to het hold of them since the middle of May! Making this almost 2 weeks with no answer! We have called their 086 no and their 021 no to no avail! Habe emailed their compaints line also with no response! We want to settle our account but cannit get hold of ANYONE to give us a settlement amouny to close the account! This is unacceptable! What are we left to do now?!?! Hold on for another 30 minutes just to be cutt off for the 100th time!!??
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Replies (3)
DirectAxis's replyOfficial
01 Jun 2021, 10:09Hello Liezel, Thank you for reaching out to us. We apologise that you had a poor experience. We’ll share your feedback internally in order to improve our levels of service. Please allow us to have the matter investigated and resolved in a timeous manner. We'll look into this immediately and will be in touch with you as soon as we've gathered more information. Team DirectAxis
DirectAxis's reply01 Jun 2021, 10:09
Official
Hello Liezel, Thank you for reaching out to us. We apologise that you had a poor experience. We’ll share your feedback internally in order to improve our levels of service. Please allow us to have the matter investigated and resolved in a timeous manner. We'll look into this immediately and will be in touch with you as soon as we've gathered more information. Team DirectAxis
LB
Liezel B's updateReviewer Update
02 Jun 2021, 19:55Good day. Please call my husband on ***. Thanks for the reply
LB
Liezel B's update02 Jun 2021, 19:55
Reviewer Update
Good day. Please call my husband on ***. Thanks for the reply
LB
Liezel B's updateReviewer Update
17 Jun 2021, 19:39Good day. Please advise how we now go about getting the account closed? Settlement amount has been paid and now dirext axis is silent again!
LB
Liezel B's update17 Jun 2021, 19:39
Reviewer Update
Good day. Please advise how we now go about getting the account closed? Settlement amount has been paid and now dirext axis is silent again!