No one will tell me whats due to me and when it will be processed
FNB, Wesbank and Direct Axis all fall under the same entity and thus the FNB app now shows you your personal loan on your banking app from DirectAxis. I settled my account with the amount that reflected on the FNB app. I then get a letter in the post of an offer from DirectAxis (was sent prior to me settling my account) showing what my settlement value actually is, releasing I overpaid I called the call center , was advised I need to submit proof of payment.. They can see I made the payment from my FNB account why do I need to supply proof, but did it and sent it to the email Sent: Thursday, 02 November 2017 11:51 AM To: ********** The auto reply says someone will contact you withing 2 business days.. I'm still awaiting.. Why does everyone in the call center say they can't tell me my refund amount and why must I wait 10 days when you take my debit order and pay out loan the same day?
Hello, please accept our sincerest apologies. We've escalated your feedback and it is now being investigated. You'll be kept in the loop until everything has been taken care of. So, expect a call or email from us because we'll be in touch with you soon. Team DirectAxis
Hello, please accept our sincerest apologies. We've escalated your feedback and it is now being investigated. You'll be kept in the loop until everything has been taken care of. So, expect a call or email from us because we'll be in touch with you soon. Team DirectAxis
Hello, we’re pleased that everything has been cleared up. If you’d like you can post your thoughts and rate our level of service on our Facebook page www.facebook/DirectAxisSA – or tweet us @directaxis. In future, consider connecting with us via Facebook or Twitter. Thank you! Team DirectAxis
Hello, we’re pleased that everything has been cleared up. If you’d like you can post your thoughts and rate our level of service on our Facebook page www.facebook/DirectAxisSA – or tweet us @directaxis. In future, consider connecting with us via Facebook or Twitter. Thank you! Team DirectAxis