PB
Philip B
1 reviews | Active since May 2011
22 Dec 2020, 14:13
No Legal Department available
I've been trying to get hold of legal to dispute an account on my credit record. You cannot get hold of them, I had to spend 40 minutes to eventually get a Phone number and then you cannot get hold of them on any of the below mentioned numbers: *** or 76. Just a voicemail saying you they are too busy.
Helpful (0)
Replies (2)0
Replies (2)
DirectAxis's replyOfficial
22 Dec 2020, 14:50Hello Philip, Thanks for reaching out to us. Please accept our humble apologies for the poor service you have received from us, we acknowledge your frustration. We are currently experiencing high call volumes but our Contact Centre is working hard to ensure that our customers can get through to us. We have escalated the matter to our Recoveries Department so that they can urgently assist you. A consultant will be in touch with you. Team DirectAxis
DirectAxis's reply22 Dec 2020, 14:50
Official
Hello Philip, Thanks for reaching out to us. Please accept our humble apologies for the poor service you have received from us, we acknowledge your frustration. We are currently experiencing high call volumes but our Contact Centre is working hard to ensure that our customers can get through to us. We have escalated the matter to our Recoveries Department so that they can urgently assist you. A consultant will be in touch with you. Team DirectAxis
DirectAxis's replyOfficial
06 Jan 2021, 14:50Hello Philip, We have received confirmation from our Recoveries Team that your account has been handed over to a 3rd party. They have sent the details to your email address, please confirm receipt when you receive it. Team DirectAxis
DirectAxis's reply06 Jan 2021, 14:50
Official
Hello Philip, We have received confirmation from our Recoveries Team that your account has been handed over to a 3rd party. They have sent the details to your email address, please confirm receipt when you receive it. Team DirectAxis