UR
Ulan R
1 reviews | Active since Dec 2020
02 Dec 2020, 09:01
No help given after numerous calls and mails. STILL not sorted out.
Horrible customer service, Phoned out just under R1000 of airtime and my query is still not solved and it doesn't look like any one wants to help. My Profile got flagged in 2016 for being under debt review which I am not . I was promised that the flag will be removed by "supervisors" but still nothing after a week and a half and their call center is horribly, I get cut off almost every time. I have sent numerous mails to their customer care and still no response. Everybody is just passing the buck..
Helpful (0)
Replies (5)0
Replies (5)
DirectAxis's replyOfficial
02 Dec 2020, 12:25Hello Ulan, We apologise for the poor service you have received from us, we understand and acknowledge your frustration. Please know that it is not the type of service we aim to provide our customers. We are happy to confirm that our Debt Review Department has updated your profile and removed the ITC that was appearing on your credit profile. If you have any further questions please send us a private reply and we will assist you. Team DirectAxis
DirectAxis's reply02 Dec 2020, 12:25
Official
Hello Ulan, We apologise for the poor service you have received from us, we understand and acknowledge your frustration. Please know that it is not the type of service we aim to provide our customers. We are happy to confirm that our Debt Review Department has updated your profile and removed the ITC that was appearing on your credit profile. If you have any further questions please send us a private reply and we will assist you. Team DirectAxis
DirectAxis's replyOfficial
03 Dec 2020, 10:46Hello Ulan, One of our Debt Review consultants advised that you requested a call back at 12:00pm, please be on the lookout for our call so that we can resolve your query as soon as possible. Team DirectAxis
DirectAxis's reply03 Dec 2020, 10:46
Official
Hello Ulan, One of our Debt Review consultants advised that you requested a call back at 12:00pm, please be on the lookout for our call so that we can resolve your query as soon as possible. Team DirectAxis
DirectAxis's replyOfficial
03 Dec 2020, 12:52Hello Ulan, We are happy to confirm that you have been assisted and your query has been resolved. Should you need any further assistance please send us a private reply and we will assist you. Team DirectAxis
DirectAxis's reply03 Dec 2020, 12:52
Official
Hello Ulan, We are happy to confirm that you have been assisted and your query has been resolved. Should you need any further assistance please send us a private reply and we will assist you. Team DirectAxis
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Ulan R's updateReviewer Update
11 Dec 2020, 09:24Hi there , When I phoned to resubmit my loan application, the loan department said I can only submit in 6 months time again.. EVEN THOUGH, I wasn't at fault here but it was an error on your side? Terrible. Keeping my rating at 1.
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Ulan R's update11 Dec 2020, 09:24
Reviewer Update
Hi there , When I phoned to resubmit my loan application, the loan department said I can only submit in 6 months time again.. EVEN THOUGH, I wasn't at fault here but it was an error on your side? Terrible. Keeping my rating at 1.
DirectAxis's replyOfficial
11 Dec 2020, 10:20Hello Ulan, Thanks for reaching out to us. We are sorry to hear you feel that way. We had a look at your account and the loan application has been declined due to your credit bureau profile not meeting our minimum requirements. We advise our customers to re-apply after 6 months so that we don’t affect their credit profile. If you have any further questions please send us a private reply and we will assist you. Team DirectAxis
DirectAxis's reply11 Dec 2020, 10:20
Official
Hello Ulan, Thanks for reaching out to us. We are sorry to hear you feel that way. We had a look at your account and the loan application has been declined due to your credit bureau profile not meeting our minimum requirements. We advise our customers to re-apply after 6 months so that we don’t affect their credit profile. If you have any further questions please send us a private reply and we will assist you. Team DirectAxis