TK
THEOGNOSIA K
1 reviews | Active since May 2020
29 May 2020, 12:10
NO HELP FOR COVID RELIEF PAYMENT
Direct Axis cannot understand that i am a Standard Bank Client and still insist that i go through FNB to apply for Covid-19 relief 3 month payment. I have been trying now for 2 months and i still get the same answer. it seems they are just robots and answers are computer generated answers. i have no put a stop to the Direct Axis payments in order to get a human being to phone me. They did and still no understanding. Like we are not in a Pandemic. Shocking treatment from Direct Axis. will never ever recommend them to anyone and i cannot wait for loan to finish.
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DirectAxis's replyOfficial
29 May 2020, 13:37Hello THEOGNOSIA, We have received your review. Apologies, this isn't the experience we aim to provide. We care about our customers and we are trying our best to be able to assist all of those who are experiencing additional financial difficulties at this time. We've requested our COVID-19 support team to contact you as soon as possible. Team DirectAxis
DirectAxis's reply29 May 2020, 13:37
Official
Hello THEOGNOSIA, We have received your review. Apologies, this isn't the experience we aim to provide. We care about our customers and we are trying our best to be able to assist all of those who are experiencing additional financial difficulties at this time. We've requested our COVID-19 support team to contact you as soon as possible. Team DirectAxis