No help
Does Direct Axis only answer their phone for customers applying for loans . I have been battling for 2 weeks to get a settlement amount eventually I was assisted and I paid the account. Now battling to get a paid up letter for the loan. I was holding the line today for over 30 mins which is totally absurd and then the phone went quite. I don't know what else to do because I urgently need that letter as in ASAP.
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DirectAxis's replyOfficial
09 Jul 2020, 15:35 Hello Sibongile, We’ve received your review. Please accept our humble apologies for the inconvenience caused. We implemented preventative measures to protect our team against the spread of the Coronavirus infections. As a result, you may experience delays from our teams. We are doing our utmost to keep the speed of our service as close to perfect as we can. We'll escalate the matter to our Customer Care support team and arrange for a consultant to call you. Team DirectAxis
DirectAxis's reply09 Jul 2020, 15:35
Official
Hello Sibongile, We’ve received your review. Please accept our humble apologies for the inconvenience caused. We implemented preventative measures to protect our team against the spread of the Coronavirus infections. As a result, you may experience delays from our teams. We are doing our utmost to keep the speed of our service as close to perfect as we can. We'll escalate the matter to our Customer Care support team and arrange for a consultant to call you. Team DirectAxis