NO FEEDBACK TO A PREVIOUS COMPLAINT

I logged a complaint on Monday 8 June 2015 and nobody was contacted me as yet. this is a matter of urgency, I have sent 3 emails as well and still no response. my previous complaint reads as follows:<br> I urgently need assistance. I took out a loan with Sanlam Personal loans through Direct Axis on 08/06/2011, my expiry date of my loan is 20/06/2016. I was in financial difficulty and my payments fell behind, I was then handed over to Sanclare Financial in Feb 2014 and arrangements were made for payment. I have been paying every month and have even increased the amount I was paying. According to me my ITC should have been updated, and it is still showing that I am 150+ days behind with payments. My loan agreement only expires in 2016 which is a year from now, and my outstanding balance is R2300, so why is my ITC reflecting that I am behind with payments, when I am actually not. the minute I brought my payments up to date, my file was supposed to be handed back to Sanlam and my ITC updated accordingly. I was extremely shocked when I went onto ITC and checked that it was never updated and that infact my credit score is extremely low because of this. I urgently need someone to have a look