No Feedback !! Terrible service!

<p>On the 2nd of May I was contacted by Direct Axis because account was in arrears at the time, I requested settlement value / total balance and was told it was R2840 and some odd cents. I asked the guy 3 times that if I pay that value at the end of May, will my account be paid up within the contact period. He said yes, that is the full value due. I paid R2841 on the 27th of May and assumed my account was now settled within contract period. On the 15th of June I recieved a statement indicating that balance due is R571.32. I immediately contacted them and asked them what is going on as I was under the impression account is settled. I was told that interest and charges are due even though they were only raised the day after I paid the full value. Lady got rude and I asked to speak to her supervisor. I was then told that she agrees that collection charges raised on the 27th (day of payment) was incorrect, but interest and fees raised on the 28th was correct. Again I told them that I paid balance as agreed on the 2nd of May, but she did not want to listen nor wanted to put me through to her supervisor. She then told me that management will listen to recorded conversation of the 2nd of May and revert back to me. I then followed up on the 25h of June, where I was told again that query was escalated. I need someone to advise that balance is zero or at least come back to me. Service is rude and non existant</p>