1 reviews | Active since Feb 2015
NO FEEDBACK/POOR SERVICE
Good Day<br> <br> We app**** for a loan. We had a existing loan almost fully paid. We app**** for another loan which Dirext axis confirmed the loan is approved. We sent in the documentation like payslip, proof of adress Id ect. The date we app**** is 19 February 2016. All the dos was sent. No Feedback. Everytime we phone in they told me somebody is locked in my account. Teamleaders always in a meeting. It is not the money it is very very poor service
We apologise for your experience and thank you for bringing this to our attention. We have escalated this internally as a matter of utmost priority and are busy investigating.
A consultant will be in touch soonest to assist you further. We will keep you updated until the matter is resolved.
Kind regards,
DirectAxis Customer Relationship Management Team
Best regards,
We apologise for your experience and thank you for bringing this to our attention. We have escalated this internally as a matter of utmost priority and are busy investigating.
A consultant will be in touch soonest to assist you further. We will keep you updated until the matter is resolved.
Kind regards,
DirectAxis Customer Relationship Management Team
Best regards,
Hi
We are pleased that we could assist you and resolve the matter. Please share your feedback on Hello Peter so that we can continue to improve our customer service experience.
Please feel free to connect with us on Facebook and Twitter should you require any sort of assistance in the future.
Kind regards,
DirectAxis Customer Relationship Management Team
Best regards,
Hi
We are pleased that we could assist you and resolve the matter. Please share your feedback on Hello Peter so that we can continue to improve our customer service experience.
Please feel free to connect with us on Facebook and Twitter should you require any sort of assistance in the future.
Kind regards,
DirectAxis Customer Relationship Management Team
Best regards,