FT
Francois T
1 reviews | Active since Feb 2018
29 May 2020, 07:54
No feedback or assistance for COVID-19 affected clients
I really don't know what to do....... I have now app**** for Covid-19 payment relief a full 3 times as n loyal trusted client since 2008. I have attached more documents as required and still not even a phone call.... since 15.04.2020. Is this really the way that Direct Axis rewards there trusted clients for honoring there payments for years ? Can some one just come back to me in this regard. I would really appreciate it....... I am still honoring my payments but I have now ran out of additional funds.....
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DirectAxis's replyOfficial
29 May 2020, 13:31 Hello Francois We have received your review. Apologies, this isn't the experience we aim to provide. We recently implemented preventative measures to protect our team against the spread of the Coronavirus infections. As such, you may experience slight delays in responses from our agents. We care about our customers and our primary focus during this time is to act responsibly towards them. Please rest assured that we will escalate the matter to our COVID-19 support team and arrange for a consultant to call you. Team DirectAxis
DirectAxis's reply29 May 2020, 13:31
Official
Hello Francois We have received your review. Apologies, this isn't the experience we aim to provide. We recently implemented preventative measures to protect our team against the spread of the Coronavirus infections. As such, you may experience slight delays in responses from our agents. We care about our customers and our primary focus during this time is to act responsibly towards them. Please rest assured that we will escalate the matter to our COVID-19 support team and arrange for a consultant to call you. Team DirectAxis