No feedback given to customer - ITC related

Hi, Asked Direct Axis to update Transunion with info that I have settled my account in November, since having settled my account with Direct Axis, no further updates have been sent to Transunion to advise that the account has been fully paid and settled early. My profile now has invalid information that's counting negatively against me. I never want to do business with Direct Axis as they only want to benefit at the client's expense unnecessarily (even the first call center agent I spoke to asked for my ID number then claimed that I owe Direct Axis R5000 when I knew for a fact that I had settled all owed to them).