JW
Juanita W
1 reviews | Active since May 2015
02 Oct 2020, 10:51
NO FEEDBACK AND TOTAL INCOMPETENCE
I have been battling for a week to get a statement. Now I'm told after my 3rd call I opted for a quarterly statement and they can't help me. Surely someone should be able to assist me with a screenshot of the statement or transaction report for me to verify if payments are reflected correctly.
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Replies (1)
DirectAxis's replyOfficial
05 Oct 2020, 09:48Hello Juanita,
Thanks for reaching out to us.
We apologise for any inconvenience caused, it is not the type of service we aim to give our customers .
We will escalate the query to our support team in order for you to be assisted as soon as possible.
A consultant will be in touch with you.
Team DirectAxis
Thanks for reaching out to us.
We apologise for any inconvenience caused, it is not the type of service we aim to give our customers .
We will escalate the query to our support team in order for you to be assisted as soon as possible.
A consultant will be in touch with you.
Team DirectAxis
Best regards,
DirectAxis's reply05 Oct 2020, 09:48
Official
Hello Juanita,
Thanks for reaching out to us.
We apologise for any inconvenience caused, it is not the type of service we aim to give our customers .
We will escalate the query to our support team in order for you to be assisted as soon as possible.
A consultant will be in touch with you.
Team DirectAxis
Thanks for reaching out to us.
We apologise for any inconvenience caused, it is not the type of service we aim to give our customers .
We will escalate the query to our support team in order for you to be assisted as soon as possible.
A consultant will be in touch with you.
Team DirectAxis
Best regards,