1 reviews | Active since Mar 2009
No feedback after I have paid up my load in full before the term
<p>I am sending emails and calling with no ressponse. from Directaxis. </p> <p> </p> <p>I have paid up my loan with you I need my paid up letter. </p> <p> </p> <p>now they say it can take up to 10 o 30 workings days. Nobody repsonded on my proof of payment but read my email. The call centre supervisor said she will give me a call on the 8 July when I spoe to her on the 7 July at 14h26. Sill no feedback. </p> <p> </p> <p> </p>
Hi
We apologise for your experience and thank you for bringing this to our attention. We have escalated this internally as a matter of utmost priority and are busy investigating.
A consultant will be in touch soonest to assist you further. We will keep you updated until the matter is resolved.
Kind regards,
DirectAxis Customer Relationship Management Team
Hi
We apologise for your experience and thank you for bringing this to our attention. We have escalated this internally as a matter of utmost priority and are busy investigating.
A consultant will be in touch soonest to assist you further. We will keep you updated until the matter is resolved.
Kind regards,
DirectAxis Customer Relationship Management Team
Hi
We are able to confirm that a consultant has been in touch with you and resolved the matter.
Please share your feedback on Hello Peter so that we can continue to improve our customer service experience.
Kind regards,
DirectAxis Customer Relationship Management Team
Hi
We are able to confirm that a consultant has been in touch with you and resolved the matter.
Please share your feedback on Hello Peter so that we can continue to improve our customer service experience.
Kind regards,
DirectAxis Customer Relationship Management Team