LH
Lientjie H

1 reviews | Active since Aug 2010

27 Jun 2017, 13:31

No feedback

<p>I enquired numerously via e-mail on the process to follow to make arrangements on my Budget Loan instalment. I'm having a cash flow problem and really wants to make arrangements before I fall into arrears.</p> <p> </p> <p>Please can some one help me = as I dont receive feedback on my e-mails</p>

0
Replies (4)
DirectAxis
DirectAxis's reply27 Jun 2017, 13:35
Official

Hello, please accept our sincerest apologies. We've escalated your feedback and it is now being investigated. We hope to clear things up shortly. Team DirectAxis

Best regards,

DirectAxis
DirectAxis's reply27 Jun 2017, 15:12
Official

Hello, we’re are able to confirm that the matter was resolved. If you’d like you can post your thoughts and rate our level of service on our Facebook page www.facebook/DirectAxisSA – or tweet us @directaxis. In future, consider connecting with us via Facebook or Twitter.. Team DirectAxis

Best regards,

LH
Lientjie H's update27 Jun 2017, 15:17
Reviewer Update

You were realy not willing to help me in any way.

Just said the payment is fixed - so no - my problem is not sorted

Try to look at your system...I'm asking you for help for an arrangement for 1 month.

DirectAxis
DirectAxis's reply27 Jun 2017, 16:05
Official

Thank you for the feedback. We will share it with our CRM Team.

Best regards,