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<p>I app**** for a loan with Direct Axis. I was told my loan had been approved, and all i had to do was send through some documentation. i did this on the 18th January. THey have a wonderful auto service that kept telling me my documents had been received. and i would receive my funds shortly.</p> <p>A week later, i spoke to an agent, who asked a question regarding my documents. something stupid. i answered, and was told that my application would be sent further.</p> <p>So i called again today. spoke to a helpfull lady who said that certain statements were missing. So i gladley sent them again. She said she will check in an hour, and if she doesnt see the email or if there is a problem, she will call me.</p> <p> </p> <p>I waited about 4hrs. decided to call to make sure everything had been received. Only to have someone tell me to please hold, checking, checking checking, please hold. I will transfer you to someone who can assist you further. </p> <p>HOlding for more than 10min, i have put the phone down.</p> <p>Rediculous service.</p> <p> </p>