MVdM
Magda Van der Merwe
1 reviews | Active since Dec 2020
18 Dec 2020, 10:05
No feedback!!!
Loan was paid up in the 19th of November and I am still waiting for a paid up letter. Speak to staff almost on a daily basis about it. They say my payment was received, but they don't know where it was allocated to. I can't apply for work, because I need this letter to say my loan was paid in full. Spoke to them 17 December and ask them to sort this out. Still no reply. In the meantime they send me a SMS to say they did not received my payment this month, but my accountnis paid in full a month ago!!
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DirectAxis's replyOfficial
18 Dec 2020, 11:17Hello Magda Van de Merwe, Thanks for reaching out to us. Please accept our humble apologies for the unpleasant experience you have received from us. We care deeply about our customers and constantly put them at the centre of everything that we do. We will escalate your query to our Customer Care Team so that they can have a look at it and log for urgent closure on the account. We will keep you in the loop until the matter is resolved. Team DirectAxis
DirectAxis's reply18 Dec 2020, 11:17
Official
Hello Magda Van de Merwe, Thanks for reaching out to us. Please accept our humble apologies for the unpleasant experience you have received from us. We care deeply about our customers and constantly put them at the centre of everything that we do. We will escalate your query to our Customer Care Team so that they can have a look at it and log for urgent closure on the account. We will keep you in the loop until the matter is resolved. Team DirectAxis