No Feedback - 24 to 96 hours later

I've app**** for this loan on Sunday, 14 June, and I have ready called your offices six times, three of which were made today!<br> Whenever I call, I am told that an agent will call me back in 24 to 48 hours... This never happens. Today I was told that my application is with a 'team leader' and the agent was not sure why - again, I was told that I would be called in an hour - this call never came. <br> After I called back, the agent told me that she cannot help me, but that she will express my dissatisfaction in the 'notes' of my application. <br> At what stage do I as a client get feedback from you about the actual status of my application? Are all your clients expected to call and chase up on unprocessed / unfinished applications?