EW
Earl W
1 reviews | Active since Oct 2013
29 Apr 2021, 07:15
No Early Settlement Discount
Getting approved for a loan: This process is awesome, with the consultant keen to make their commission. Early Settlement: Most of us plan to settle debt as early as possible. When we do have cash we look to settle early i.e. get a discount for early settlement. Unfortunately DirectAxis don't appreciate this. They refuse to provide you with any early settlement discount, this is unlike any other FSP in the market.
1. I would not recommend DA to anyone looking to acquire cash for personal reasons. Instead look at your own bank. 2. Also they are the worst at replying to email when you communicate with their client services division.
My Account No if DA is interested: ***
Helpful (0)
Replies (24)0
Replies (24)
DirectAxis's replyOfficial
29 Apr 2021, 11:37Hello Earl, Thank you for reaching out to us. Please accept our humble apologies for any inconvenience caused in the process of trying to get a settlement letter from us. We'll look into this immediately and will be in touch with you as soon as we've gathered more information. Team DirectAxis
Best regards,
DirectAxis's reply29 Apr 2021, 11:37
Official
Hello Earl, Thank you for reaching out to us. Please accept our humble apologies for any inconvenience caused in the process of trying to get a settlement letter from us. We'll look into this immediately and will be in touch with you as soon as we've gathered more information. Team DirectAxis
Best regards,
EW
Earl W's updateReviewer Update
03 May 2021, 10:04Hi DA,
I was hoping for feedback today already, I am eager to get this completed asap.
I was hoping for feedback today already, I am eager to get this completed asap.
EW
Earl W's update03 May 2021, 10:04
Reviewer Update
Hi DA,
I was hoping for feedback today already, I am eager to get this completed asap.
I was hoping for feedback today already, I am eager to get this completed asap.
EW
Earl W's updateReviewer Update
05 May 2021, 18:00And now silence, I guess the first response was automated. Hope this is not the case.
EW
Earl W's update05 May 2021, 18:00
Reviewer Update
And now silence, I guess the first response was automated. Hope this is not the case.
DirectAxis's replyOfficial
06 May 2021, 09:31 Hello Earl, apologies for the delayed response. We escalated your request to our Customer Relationship Management Team who should be in contact with you directly. We will follow up with the team internally and provide feedback to you.
Best regards,
DirectAxis's reply06 May 2021, 09:31
Official
Hello Earl, apologies for the delayed response. We escalated your request to our Customer Relationship Management Team who should be in contact with you directly. We will follow up with the team internally and provide feedback to you.
Best regards,
EW
Earl W's updateReviewer Update
10 May 2021, 08:27Absolutely no emails or calls or sms's since 29th April, how disappointing. Clearly the issue is internal to your customer services division.
EW
Earl W's update10 May 2021, 08:27
Reviewer Update
Absolutely no emails or calls or sms's since 29th April, how disappointing. Clearly the issue is internal to your customer services division.
EW
Earl W's updateReviewer Update
11 May 2021, 09:05We are now at ***1, still no contact from Client Services. Does anyone at DA know whats going on with client services
EW
Earl W's update11 May 2021, 09:05
Reviewer Update
We are now at ***1, still no contact from Client Services. Does anyone at DA know whats going on with client services
DirectAxis's replyOfficial
12 May 2021, 14:55Hello Earl,
Our teams are currently dealing with your query. We have also asked a consultant from our support team to give you a call.
Team DirectAxis
Our teams are currently dealing with your query. We have also asked a consultant from our support team to give you a call.
Team DirectAxis
Best regards,
DirectAxis's reply12 May 2021, 14:55
Official
Hello Earl,
Our teams are currently dealing with your query. We have also asked a consultant from our support team to give you a call.
Team DirectAxis
Our teams are currently dealing with your query. We have also asked a consultant from our support team to give you a call.
Team DirectAxis
Best regards,
EW
Earl W's updateReviewer Update
12 May 2021, 15:58Waiting on consultant to call
EW
Earl W's update12 May 2021, 15:58
Reviewer Update
Waiting on consultant to call
EW
Earl W's updateReviewer Update
13 May 2021, 08:59Still no contact made by direct axis, how ridiculous
EW
Earl W's update13 May 2021, 08:59
Reviewer Update
Still no contact made by direct axis, how ridiculous
DirectAxis's replyOfficial
13 May 2021, 09:40Hello Earl, we have escalated your query and the matter is being dealt with. We will follow up to find out what the delay is. Team DirectAxis
Best regards,
DirectAxis's reply13 May 2021, 09:40
Official
Hello Earl, we have escalated your query and the matter is being dealt with. We will follow up to find out what the delay is. Team DirectAxis
Best regards,
EW
Earl W's updateReviewer Update
17 May 2021, 16:14My query was escalated but I have never gotten a call from DirectAxis, pls find out why there is a delay everywhere in DA
EW
Earl W's update17 May 2021, 16:14
Reviewer Update
My query was escalated but I have never gotten a call from DirectAxis, pls find out why there is a delay everywhere in DA
EW
Earl W's updateReviewer Update
18 May 2021, 14:34Still no reply this is ridiculous. Wasting my time
EW
Earl W's update18 May 2021, 14:34
Reviewer Update
Still no reply this is ridiculous. Wasting my time
EW
Earl W's updateReviewer Update
20 May 2021, 13:51Direct Axis should stop lying to their customer, Nobody has called me since I logged this complaint, absolutely no response, not even a f*** email, how ridiculous. I should have given you 1 star, guess you dont care about customer service, but hey you keep sending me offers for another loan, how confusing is that
EW
Earl W's update20 May 2021, 13:51
Reviewer Update
Direct Axis should stop lying to their customer, Nobody has called me since I logged this complaint, absolutely no response, not even a f*** email, how ridiculous. I should have given you 1 star, guess you dont care about customer service, but hey you keep sending me offers for another loan, how confusing is that
DirectAxis's replyOfficial
27 May 2021, 12:55Hello Earl, we have received feedback that Ayanda is dealing with your query and will continue to communicate with you directly via email. Team DirectAxis
Best regards,
DirectAxis's reply27 May 2021, 12:55
Official
Hello Earl, we have received feedback that Ayanda is dealing with your query and will continue to communicate with you directly via email. Team DirectAxis
Best regards,
EW
Earl W's updateReviewer Update
27 May 2021, 13:05Hi DA, thanks, how log would it take for someone to make a decision, this all seems very delayed and time consuming.
EW
Earl W's update27 May 2021, 13:05
Reviewer Update
Hi DA, thanks, how log would it take for someone to make a decision, this all seems very delayed and time consuming.
EW
Earl W's updateReviewer Update
29 May 2021, 07:30I am still waiting on Ayanda to come back to me with a figure. When can this be completed, its been a full month since I logged this complaint with 1 phonecall from Ayanda in the last week and now nothing after that.
EW
Earl W's update29 May 2021, 07:30
Reviewer Update
I am still waiting on Ayanda to come back to me with a figure. When can this be completed, its been a full month since I logged this complaint with 1 phonecall from Ayanda in the last week and now nothing after that.
DirectAxis's replyOfficial
31 May 2021, 11:51Hello Earl, we have requested Ayanda to follow up with you during the course of the day. Team DirectAxis
Best regards,
DirectAxis's reply31 May 2021, 11:51
Official
Hello Earl, we have requested Ayanda to follow up with you during the course of the day. Team DirectAxis
Best regards,
EW
Earl W's updateReviewer Update
03 Jun 2021, 13:23Please dont add you default response again, enough cut and paste, its pathetic
EW
Earl W's update03 Jun 2021, 13:23
Reviewer Update
Please dont add you default response again, enough cut and paste, its pathetic
EW
Earl W's updateReviewer Update
07 Jun 2021, 08:59 Worst Service ever from DirectAxis. Another week has gone by with no feedback from Ayanda. Nobody at DirectAxis cares about the customer
EW
Earl W's update07 Jun 2021, 08:59
Reviewer Update
Worst Service ever from DirectAxis. Another week has gone by with no feedback from Ayanda. Nobody at DirectAxis cares about the customer
DirectAxis's replyOfficial
07 Jun 2021, 13:51Hello Earl, Your query is being handled by Ayanda from our Customer Relationship Management Team. You may expect feedback from her in writing and by means of a telephone call. Team DirectAxis
Best regards,
DirectAxis's reply07 Jun 2021, 13:51
Official
Hello Earl, Your query is being handled by Ayanda from our Customer Relationship Management Team. You may expect feedback from her in writing and by means of a telephone call. Team DirectAxis
Best regards,
EW
Earl W's updateReviewer Update
09 Jun 2021, 09:33 NOBODY IS HANDLING MY QUERY, STOP ADDING RUBBUSH COMMENTS TO THIS COMPLAINT
EW
Earl W's update09 Jun 2021, 09:33
Reviewer Update
NOBODY IS HANDLING MY QUERY, STOP ADDING RUBBUSH COMMENTS TO THIS COMPLAINT
EW
Earl W's updateReviewer Update
11 Jun 2021, 08:30 Still no feedback from this ****py service provider
EW
Earl W's update11 Jun 2021, 08:30
Reviewer Update
Still no feedback from this ****py service provider
EW
Earl W's updateReviewer Update
14 Jun 2021, 12:51 The ******* service continues, still no communication
EW
Earl W's update14 Jun 2021, 12:51
Reviewer Update
The ******* service continues, still no communication
EW
Earl W's updateReviewer Update
17 Jun 2021, 09:25 Ignoring the customer continues at DirectAxis
EW
Earl W's update17 Jun 2021, 09:25
Reviewer Update
Ignoring the customer continues at DirectAxis